The Xcel Energy Center Box Office is located in the main lobby at the southeast entrance of Xcel Energy Center (Gate 1). There are no Ticketmaster convenience charges on tickets purchased at the box office.
Box Office Information
199 West Kellogg Boulevard
Saint Paul, MN 55102
651-726-8240 (This number is only for event information and cannot process ticket orders.)
Individual tickets for all Xcel Energy Center and Roy Wilkins Auditorium events on sale to the public may be purchased at the following locations:
- In person at the Xcel Energy Center Box Office*,**
- Ticketmaster online at ticketmaster.com
- Ticketmaster app for Apple and Android
*Effective February 1, 2020, Xcel Energy Center and Roy Wilkins Auditorium event tickets may be purchased online only at Ticketmaster.com at the announced on sale date and time for each specific event. Based on availability, events tickets may be purchased in-person at the Xcel Energy Center Box Office starting at 2 p.m. CT the day of the announced general public on sale. Subject to change, may vary for specific events.
Cash, major credit or debit cards (American Express, Visa, MasterCard and Discover) and Xcel Energy Center gift cards are accepted for payment at the box office. Personal checks, company checks, traveler’s checks and Ticketmaster gift cards are not accepted.
**Select shows may not offer in-person sales at any time. These exceptions will be indicated on individual event show pages.
Box Office Hours of Operation
Summer Box Office Hours (end of the Wild season or May 1st through the first Saturday following Labor Day):
- Monday – Friday: 10 AM – 6 PM
- Saturday and Sunday: Closed, except for events (opens 4 hours prior to the event start time)* and on sales (open for on sale time only)
Regular Box Office Hours (beginning the Saturday following Labor Day through the end of the Wild season or May 1st):
- Monday – Saturday: 10 AM – 6 PM
- Sunday: Closed, except for events (opens 4 hours prior to the event start time)* and on sales (open for on sale time only)
Based on the Xcel Energy Center event schedule, closing times may be extended. The box office may be closed on holidays.
*Times may vary for specific events held on Saturday and Sunday and if so, will be listed on the show's event page on xcelenergycenter.com.
Will Call Information and Policies
Will call is located in the main lobby of Gate 1 at Xcel Energy Center. Will call windows open 90 minutes prior to the scheduled event and will generally remain open through the start of the third period for Minnesota Wild games. Will call for concerts and other events will vary based on the specific performance. Once the box office has closed during an event, all unclaimed will call tickets are taken to the security desk at the main entrance for the convenience of late arriving guests.
Will call tickets will only be released to the person whose name appears on the will call envelope or whose name was provided in the Ticketmaster transaction at the time of purchase. No person will be given tickets designated for another person without prior authorization. Proper photo identification is required (valid driver’s license or passport) in order to claim will call tickets. An order confirmation number and purchasing credit card may also be required, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time will call tickets are claimed. Signatures will remain on file for future reference. Name changes will not be accepted via phone and information regarding will call tickets will not be given out over the phone.
Mobile Entry / Digital Tickets
Xcel Energy Center events use digital tickets for mobile entry to access the arena for most events. Digital tickets are a mobile form of ticket delivery from Ticketmaster. A digital ticket contains a square QR code that is accessible using the TM App from the App Store or the TM App from Google Play on your smartphone. Guests present their phone at the gate with the QR code visible. The QR code will be scanned at the gate and a seat locator will be printed indicating seat location(s).
Gift cards are available for purchase online or in person at the Xcel Energy Center Box Office. Gift cards may be used to purchase tickets in person at the box office, at most concession stands in the arena, and for merchandise in the Hockey Lodge. Gift cards may also be purchased through the mail or via fax. Orders received by mail or fax are subject to a $10.00 handling fee per order.
Order Xcel Energy Center gift card online here and enter the promo code GIFT to purchase gift cards.
Xcel Energy Center gift cards may not be used for Ticketmaster online or phone purchases. The Xcel Energy Center Box Office does not accept Ticketmaster gift cards for purchases.
Secondary Ticket Market
The only authorized ticket sales agents for Xcel Energy Center events are the Xcel Energy Center Box Office, Xcel Energy Center Sales Department and Ticketmaster. Tickets purchased from any other source may not be valid. Xcel Energy Center is not able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, StubHub, etc.), you risk purchasing counterfeit or invalid tickets.
The ONLY authorized ticket resale service for Xcel Energy Center event tickets is Ticketmaster's Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.