The Xcel Energy Center Box Office is located in the main lobby at the southeast entrance of Xcel Energy Center (Gate 1).
Box Office Hours
Box Office Hours (Beginning September 7, 2021)
Regular hours: Monday – Friday from noon to 5 p.m.
Closed Saturday and Sunday.
Monday – Friday open after 5 p.m. as needed for events.
Saturday and Sunday opens four hours prior to ticketed event time.
PLEASE NOTE: Tickets are not available to purchase at the arena box office on the first day of the general public on sale for non-Wild events (i.e., concerts, family shows). During this time, tickets may be purchased online at Ticketmaster.com. Any remaining tickets following the first day of the general public ticket sales will be available for purchase at the box office on the next business day the box office is open.
199 West Kellogg Boulevard
Saint Paul, MN 55102
651-726-8240 (This number is only for event information and cannot process ticket orders.)
Will Call Information and Policies
Box Office will call windows open 90 minutes prior to scheduled events. For Minnesota Wild games, will call generally remains open through the start of the third period. Closing times vary for concerts and other events. Once the box office has closed for business during an event, all unclaimed will call tickets are available at the Gate 1 security desk.
Will call tickets may only be claimed by the person whose name appears on the will call envelope or the name provided in the Ticketmaster transaction at the time of purchase. Proper photo identification (valid driver’s license or passport) and a signature are required to claim will call tickets. An order confirmation number and purchasing credit card may also be required, if applicable. Will call name changes are not accepted via phone and information regarding will call tickets is not shared over the phone.
Mobile Entry / Digital Tickets
Xcel Energy Center events use digital tickets for mobile entry to access the arena for most events. Digital tickets are a mobile form of ticket delivery from Ticketmaster. A digital ticket contains a square QR code that is accessible using the TM App from the App Store or the TM App from Google Play on your smartphone. Guests present their phone at the gate with the QR code visible. The QR code will be scanned at the gate and a seat locator will be printed indicating seat location(s).
Digital tickets are the safest way for guests to receive and manage tickets as they eliminate significant contact points. Pedestal ticket scanners at entry gates allow fans to self-scan mobile tickets providing contactless entry. Digital tickets are protected by Ticketmaster’s SafeTix™ technology. SafeTix™ continually generates a new and unique barcode that automatically refreshes every few seconds so the barcode cannot be stolen or copied, keeping your tickets safe and secure.
Gift cards are available for purchase online or in person at the Xcel Energy Center Box Office. Gift cards may be used to purchase tickets in person at the box office, at most concession stands in the arena, and for merchandise in the Hockey Lodge. Gift cards may also be purchased through the mail or via fax. Orders received by mail or fax are subject to a $10 handling fee per order.
Order Xcel Energy Center gift card online here and enter the promo code GIFT to purchase gift cards.
Xcel Energy Center gift cards may not be used for Ticketmaster purchases. The Xcel Energy Center Box Office does not accept Ticketmaster gift cards for purchases.
Secondary Ticket Market
The only authorized ticket sales agents for Xcel Energy Center events are the Xcel Energy Center Box Office, Xcel Energy Center Sales Department and Ticketmaster. Tickets purchased from any other source may not be valid. Xcel Energy Center is not able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, StubHub, etc.), you risk purchasing counterfeit or invalid tickets.
The ONLY authorized ticket resale service for Xcel Energy Center event tickets is Ticketmaster's Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.