The Xcel Energy Center Box Office is located in the main lobby at the southeast entrance of Xcel Energy Center (Gate 1). There are no Ticketmaster convenience charges on tickets purchased at the box office.
Box Office Information
199 West Kellogg Boulevard
Saint Paul, MN 55102
651-726-8240 (This number is only for event information and cannot process ticket orders.)
Individual tickets for all Xcel Energy Center and Roy Wilkins Auditorium events on sale to the public may be purchased at the following locations:
- In person at the Xcel Energy Center Box Office*
- Ticketmaster charge-by-phone at 800-745-3000*
- Ticketmaster online at ticketmaster.com
Cash, major credit or debit cards (American Express, Visa, MasterCard and Discover) and Xcel Energy Center gift cards are accepted for payment at the box office. Personal checks, company checks, traveler’s checks and Ticketmaster gift cards are not accepted.
*Select shows may not offer in-person or phone sales. These exceptions will be indicated on individual event show pages.
Box Office Hours of Operation
Regular Box Office Hours (Beginning September 15, 2018 – April 2019):
- Monday – Saturday: 10 AM – 6 PM
- Sunday: Closed, except for events (opens 4 hours prior to the event start time)* and on sales (open for on sale time only)
Summer Box Office Hours (May – September 14, 2018):
- Monday – Friday: 10 AM – 6 PM
- Saturday and Sunday: Closed, except for events (opens 4 hours prior to the event start time)* and on sales (open for on sale time only)
Based on the Xcel Energy Center event schedule, closing times may be extended. The box office may be closed on holidays. *Times may vary for specific events held on Saturday and Sunday and if so, will be listed on the show's event page on xcelenergycenter.com.
Will Call Information and Policies
Will call is located in the main lobby of Gate 1 at Xcel Energy Center. Will call windows open 90 minutes prior to the scheduled event and will generally remain open through the start of the third period for Minnesota Wild games. Will call for concerts and other events will vary based on the specific performance. Once the box office has closed during an event, all unclaimed will call tickets are taken to the security desk at the main entrance for the convenience of late arriving guests.
Will call tickets will only be released to the person whose name appears on the will call envelope or whose name was provided in the Ticketmaster transaction at the time of purchase. No person will be given tickets designated for another person without prior authorization. Proper photo identification is required (valid driver’s license or passport) in order to claim will call tickets. An order confirmation number and purchasing credit card may also be required, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time will call tickets are claimed. Signatures will remain on file for future reference. Name changes will not be accepted via phone and information regarding will call tickets will not be given out over the phone.
Mobile Entry / eTickets
Tickets for most Xcel Energy Center events may now be purchased as eTickets, a mobile form of ticket delivery from Ticketmaster. An eTicket is a square QR code that is accessible using the TM App or Passbook on your smartphone. Guests may present their phone at the gate with the QR code visible. The QR code will be scanned at the gate and a seat locator will be printed indicating seat location(s).
The Xcel Energy Center Box Office holds a lottery for most events the day tickets go on sale to the public. The lottery procedure is used for reasons of safety and fairness for most shows at Xcel Energy Center and Roy Wilkins Auditorium. Informational procedures and notes are as follows:
Numbered wristbands will be distributed in numerical order beginning one hour prior to the on sale time and concluding 10 minutes prior to the on sale time. After receiving your wristband, you may leave the facility as long as you return prior to the drawing. You must be present at the time of the drawing or you will forfeit your spot. No exceptions.
At approximately 10 minutes prior to the on sale time, a single number will be drawn. The bearer of the wristband with this number will be designated “first in line." The remaining lottery participants will line up in numerical order following the person and number now designated "first in line." A building staff member will assist in organizing the line and ensuring guests are in the proper order.
Shortly before the on sale time, a staff member will direct ticket buyers to the designated windows in an orderly fashion to purchase tickets. One person at a time will be directed to the window.
Once at the ticket window, guests will state the number of tickets and which price range they desire to purchase. The ticketing system automatically searches for the best available tickets. Only best available seating is sold during on sales; specific seats may not be requested at this time. Once those guests in the on sale line have been helped, the box office is able to assist with specific ticket search requests, subject to availability.
Gift cards are available for purchase at the Xcel Energy Center Box Office and can be purchased in any denomination. Gift cards may be used to purchase tickets in person at the box office, concessions in the arena, and merchandise in the Hockey Lodge. We also accept orders for gift cards through the mail or via fax. Orders received by mail or fax are subject to a $10.00 handling fee per order.
Orders for gift cards should be faxed to 651-726-8246 or mailed to the following address:
Xcel Energy Center Box Office
199 West Kellogg Boulevard
Saint Paul, MN 55102
Xcel Energy Center gift cards may not be used for Ticketmaster online or phone purchases. The Xcel Energy Center Box Office does not accept Ticketmaster gift cards for purchases.
Secondary Ticket Market
The only authorized ticket sales agents for Xcel Energy Center events are the Xcel Energy Center Box Office, Xcel Energy Center Sales Department and Ticketmaster. Tickets purchased from any other source may not be valid. Xcel Energy Center is not able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, StubHub, etc.), you risk purchasing counterfeit or invalid tickets.
The ONLY authorized ticket resale service for Xcel Energy Center event tickets is Ticketmaster's Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.