All attendees must provide proof of full COVID-19 vaccination or proof of a negative COVID-19 test within 48 hours of the event (Antigen or PCR test). Full COVID-19 vaccination means the day of the event is at least 14 days after your final vaccine dose. Proof of vaccination or negative test results must come directly from a healthcare provider that performs vaccinations or tests.

• iHeartRadio has partnered with CLEAR to utilize the Health Pass feature, to provide easy proof of COVID-related health insights for faster entry. To get started, download the CLEAR app and enroll for free here:

https://clear.app.link/iHeartRadio_JingleBall-StPaulMinneapolis

• For the most efficient entry possible, all ticket holders age 14 and up should sign up for CLEAR to provide proof of vaccination or a negative COVID-19 test (within 48 hours) in order to enter the iHeartRadio Jingle Ball
• Trust and transparency are CLEAR’s top priority, and with Health Pass, users are always in control of their health information. Personal information is only used to deliver a frictionless and secure experience with CLEAR and iHeartRadio. You can read more details about this in CLEAR’s Privacy Policy here.
  • If you have any questions about enrolling in CLEAR, please reach out to memberservices@clearme.com or tap “Get In Touch” in the app for assistance.

Full instructions on how to complete your Health Pass:

1) Download the CLEAR app and tap the white Health Pass tile.
2) Tap ‘Events’ and the ‘iHeartRadio Jingle Ball’ tile and select where you will be attending.
3) Easily enroll or verify your identity with a quick selfie.
4) Follow the prompts to verify your proof of vaccination or negative COVID-19 test.
5) Before you arrive, reopen the Health Pass tile and produce your pass. Green is good to go! Be ready to show security for faster entry.

Per the event organizer's request, all guests must wear masks inside the venue except while actively eating or drinking. Government mandates, venue protocols and event requirements are subject to change.

It’s BACK! Don’t miss the #KDWBJingleBall Pre-Party presented by Aveda Arts & Sciences Institute on Monday, December 6 at Roy Wilkins Auditorium.

Dixie D'Amelio • Tai Verdes • Trevor Daniel • Aarika • As You Were

Doors at 3:30 PM | All Ages | FREE

No bags permitted at the pre-party.

More Info

NO BAGS are permitted inside the arena to help reduce staff touchpoints and expedite entry times for guests. This includes clutches, clear bags, purses, backpacks, fanny packs, etc. Guests arriving at the venue with these items will be asked to return them to their car. Medical and diaper bags are permitted at Gate 1 and are subject to x-ray screening. Small wallet in pocket or on lanyard permitted.

The Alumni Lounge in Xcel Energy Center will be available for non-ticketed guests who may be serving as a driver for the event. The area has comfortable seating, complimentary Wi-Fi, and limited food and beverage options available for purchase. Check in with a Guest Services staff member at Gate 1 for access to the parents' room.

Pro tip for faster mobile entry: Add your tickets to your phone's "wallet" and have a fully charged battery.

Mobile tickets are like an airline boarding pass which can be accessed with a smartphone via the Ticketmaster app or mobile site in a QR code format and scanned at the gate for entry.

Once you are within 48 hours of your event, log on to your Ticketmaster account and add the mobile tickets to your Apple Wallet/Google Wallet app. Once you have added to the app, your QR code will be accessible for entry. This bypasses the need for Wi-Fi or cellular data at the gates.

Guests are reminded to fully charge their smartphones prior to arriving at the venue in order to access mobile tickets. Click here for more information.

Xcel Energy Center now has convenient and contactless in-arena mobile ordering for concessions using the NHL Mobile App, or visit the Guest Services desks in the arena for information about our menu offerings.

Credit card and mobile payment (Apple Pay, Google Pay) are accepted for concessions.

Concession availability may vary based on event.

Only credit card and mobile payment (Apple Pay, Google Pay, etc.) are accepted for concessions, retail and parking transactions. Only credit card payment is accepted for box office transactions. Cash is not accepted.