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Suite Policies

Access

Suiteholders may access their suite according to the following:

  • Minnesota Wild games – 2 hours prior to start time (Gate 5 only)
  • Non-Wild events – 1 hour prior to start time

Guests are permitted to remain in the suite for up to one hour after Wild games and thirty minutes after the conclusion of non-Wild events.

Although we recommend suiteholders enter the arena via the VIP Entrance (Gate 5), suiteholders may access the arena through any gate. Please note that ONLY VIP GATE 5 is open two hours prior to Wild games.

If your suite is obstructed for an event, you may access the suite prior to the start of the event. However, guests must vacate the suite as soon as the house lights go down. This is subject to change if the tour restricts obstructed access. Please contact the Suite Service & Premium Operations Department to inquire if access is available for a specific event. [email protected] or 651-726-8300

ADA Services

Your suite at Xcel Energy Center is accessible for guests with disabilities. Please contact the Suite Service & Premium Operations Department at 651-726-8300 prior to the event to make arrangement to properly prepare your suite.

For more details visit our ADA Services page.

Age Restrictions

Suiteholders shall be responsible to ensure that at least one adult; age 21 or older will be present in the suite at all times.

In most cases, children who have not celebrated their 2nd birthday do not require a ticket for entrance. If this policy is different for a specific event, it will be reflected in the Event Announcement.

Cameras

For most events, non-professional, non-flash photography is permitted (disposable, digital or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Please note that some events will have a different camera policy. Please contact Guest Services for further information. [email protected] or 651-726-8200

Conduct

For the safety and comfort of our Suite Level guests, it is imperative to maintain appropriate behavior at all times. Offensive language and behavior will not be tolerated. Suiteholders are responsible for the conduct of guests within their suite. Guests not conducting themselves in an acceptable manner may be asked to leave the premises.

Event Announcements

Upon promoter confirmation, you will be notified via email of all the pertinent details including date, performance time, price of additional suite tickets and obstructed suites, if any, along with RSVP dates. Periodically an event will occur when all suiteholders are asked to RSVP for tickets. Click here to view all Event Announcements.

First Aid

First Aid personnel are located throughout Xcel Energy Center during all events. Guests may contact the Suite Concierge for assistance.

Food and Beverage

Levy Restaurants is the exclusive caterer at Xcel Energy Center. Outside food and beverage are not allowed on the Suite Level or in the arena. Special occasion cakes may be ordered through Levy Restaurants.

Lights

During concerts and special events, the suite lights and television monitors will turn off as soon as the house lights are lowered. This is at the request of the performing artists and will remain off until the conclusion of the event.

Lost or Stolen Items

Xcel Energy Center, Minnesota Wild, and Levy Restaurants are not responsible for any lost or stolen items. If you lost or left an item in your suite, please contact the Lost & Found at 651-265-4817.

Obstructed Suites

If your suite is obstructed, you have the opportunity to request tickets on the 100 level. To ensure availability, please RSVP for the number of tickets you will be utilizing for the event by the RSVP deadline.

If your suite is obstructed for an event, you may access the suite prior to the start of the event. However, guests must vacate the suite as soon as the house lights go down. This is subject to change if the tour restricts obstructed access. Please contact the Suite Service & Premium Operations Department to inquire if access is available for a specific event. [email protected] or 651-726-8300

ReSale of Suite TIckets

The re-sale of suite tickets is prohibited under any circumstances. Any ticket re-sale to a broker will constitute the termination of your suite contract in addition to revocation of any suite tickets and loss of ticket renewal privileges.

Signs / Decorations

Signs no larger than 2’ x 2’ are allowed in the arena for some events; however they may not be hung or fastened anywhere in Xcel Energy Center, including the suite.

Suiteholders are encouraged to personalize your suite. We ask that you do not attach or display any signs, logos or advertisements on the exterior of the suite.
Due to emergency policies, easels or large signs are prohibited in the concourse area of the Suite Level.

Smoking

Xcel Energy Center is a smoke free facility; smoking is not prohibited on the Bremer Bank Suite Level. A designated smoking area may be found on the 100 level by
Gate 3 (section 113).

For Wild games, the smoking area cannot be accessed until game time.