The safety of our guests and employees is of the utmost importance.
As state health department and CDC guidance related to the COVID-19 pandemic evolves and adjusts, we are seeing a loosening of restrictions and precautions across many areas of our communities and businesses. We understand that venues such as ours may be among the last to return to something like "normal operations."
While we await the opportunity to welcome you back to Xcel Energy Center, we are diligently working to ensure enhanced health and safety measures are in place for our guests and our employees so we can all enjoy Wild games, concerts and other events we love with confidence and peace of mind.
The Minnesota Department of Health is the state’s leading authority on preparedness and information dissemination.
The items and procedures listed here are all subject to change as Xcel Energy Center is continually monitoring and assessing any new developments and will provide updates when new information becomes available.
Find rescheduled, postponed and canceled event information here or on the specific page for each event.
SAFE SPORTS VENUES/EVENTS TASK FORCE
Xcel Energy Center and the Minnesota Wild are members of the Safe Sports Venues/Events Task Force.
The Safe Sports Venues/Events Task Force was formed in April 2020 by the five major sports organizations and endorsed by all teams in the Twin Cities with the mission of ensuring the safe and healthy return of large gatherings to various entertainment venues throughout Minnesota.
General principles of the Task Force:
- All teams will prioritize fan health and safety.
- Recommendations will adhere to CDC, Department of Health and public health guidance, based on medical expert standards.
- The guidelines will be responsive and evolving and will continue to be updated in accordance with new information and mandated guidelines.
- Venues will all emphasize the importance of protective measures such as masks, social distancing, health screening and hand sanitizing stations, and will adhere to state guidelines and league protocols in these areas.
HOCKEY LODGE PROTOCOLS
Retail operations will maintain the highest standards of compliance with current health and safety regulations.
- Face coverings are required for guests, vendors and employees. Children between the ages of 2 and 5 years old are not required to wear face coverings, but are encouraged to wear a face covering when in public. Children under age 2 years must not wear face coverings. See MDH Guidelines here.
- Cashless transactions/touchless payment options are highly encouraged to minimize contact.
- Acrylic shields installed at check-out locations.
- Distancing locations marked for guests while waiting in line for entry and check out.
- Hand sanitizer available at entry and throughout store.
- All contact surfaces will be cleaned in between guest transactions.
- Use of designated entrances and exits.
- One way directional signage and guest flow.
- Popular retail items will be spaced strategically away from each other to avoid congregating.
CLEANING AND SANITIZING
We clean and disinfect with EPA-approved disinfectants:
- Clorox Disinfecting Wipes
- Oxivir Tb Wipes (Diversey)
- Oxivir Tb Sanitizer Spray (Diversey)
- Renown Foam Disinfectant Cleaner
- Lysol Disinfectant Spray
- Diversey Alpha-HP Multi-Surface Cleaner (closet dispensers)
- Diversey Morning Mist Disinfectant (closet dispensers)
- Diversey Raindance Neutral Floor Cleaner (closet dispensers)
- Ecolab Sure-Pak Neutral Floor Cleaner
Shared facility operational equipment is kept to a limited number of users and is cleaned and sanitized after every use.
All hand sanitizer used in the venue must be at least 60% alcohol for ethanol (ethyl) based hand sanitizers per CDC guidelines. Xcel Energy Center utilizes the following types of ethanol based hand sanitizer:
- Purell Hand Sanitizer Foam (70% Alcohol)
- Purell Hand Sanitizer Gel (70% Alcohol)
- Ecolab Foam Hand Sanitizer (62% Alcohol)
Contactless hand sanitizer dispensers are placed in key locations throughout the facility, including near all main entrance vestibules, in concourses and lobbies, by elevators, and near all food service locations.
Employees using gloves are required to change them regularly to avoid contamination.
Employees are encouraged to wash and sanitize hands frequently.
Public & High Touch Areas
- Public areas of the venue are cleaned and sanitized on an ongoing and frequent basis. Public areas include but are not limited to: entrances/exits, lobbies, skyway, concourses, elevators, stairwells, escalators, restrooms and nursing mother’s rooms.
- High touch point areas within these spaces include but are not limited to: door handles, handrails, elevator buttons, trash and recycling receptacles, guest services desks, circulation furniture, tables and chairs, and concession stands.
- Use of Clorox® Total 360® System Electrostatic Sprayers for multiple surfaces including hard-to-reach places such as the side, underside and backside of surfaces and furnishings.
- NanoSeptic self-cleaning adhesive skins continuously eliminate bacteria and are placed on high touch door handles and elevator buttons.
- Escalator handrails will be retrofitted with KONE Handrail Sterilizer which uses a UV sterilization module to continuously eliminate harmful bacteria on handrail surfaces.
Wherever possible, spaces will be locked or closed off after cleaning until designated next use to prevent recontamination.
HEATING, VENTILATION AND AIR CONDITIONING (HVAC)
- All facility HVAC filtration systems have been upgraded to MERV-13 air filters.
- All HVAC systems run at full economizer levels as outside air conditions allow.
- Relative humidity levels of RH 40-60% are maintained.
- HVAC systems have extended operating time to enhance the ability to filter air contaminants.
- A flush cycle added to the HVAC system controls operates the system two hours before and after occupancy.
- HVAC system is checked and rebalanced to provide negative air pressure whenever possible.
- HVAC fan speeds are managed to minimize air flow circulation across groups of people.
SAFETY PROTOCOL AWARENESS
Signage throughout the arena will serve to educate and reinforce expectations of those entering the building to include:
- Extensive facility signage to encourage safety protocols in key areas such as entrances, exits, restrooms, elevators and concourses.
- Elevator and escalator signage indicates maximum capacities encouraging 6’ distancing and giving priority to disabled guests.
- Restroom signage includes physical distancing floor decals, hand washing reminders, one-way traffic flow arrows, and information conveying out of service sinks and urinals due to physical distancing practices.
- Common spaces feature large free-standing signage in high traffic locations reminding guests about physical distancing, personal hygiene, face coverings and cleaning protocols.
- Safety messages will be played frequently through the facility PA system to encourage and reinforce safety protocols.
All employees are required to follow a self-check policy. Each day, employees must do the following prior to coming in to work. Employees experiencing any symptoms or exposed to someone with symptoms should not come to work.
- Daily self-check health screens required including temperature checks and symptom assessments.
- Employees are required to check in and out every time they enter and exit the facility for contact tracing purposes.
- Face coverings required.
- Employees are encouraged to work from home, if able, to reduce the number of employees on campus.
- Adjustments have been made for on-site employees such as virtual meetings, staggered break times, break room adjustments and workspace changes to ensure physical distancing.
- Employees are expected to stay home if they are experiencing symptoms of COVID-19.
VISIT SAINT PAUL’S READY TOGETHER PLEDGE
The Ready Together Pledge is Saint Paul’s commitment to cleanliness and safety.
We pledge to:
- Have a COVID-19 plan and ensure all staff are properly trained.
- Stay home and get tested when we are sick.
- Follow CDC standards for cleaning and sanitation.
- Follow social distancing and capacity guidelines.
- Regularly wash our hands and have hand sanitizer at high-traffic areas.
- Utilize PPE to protect each other and those we serve.
We ask that our guests observe these safety guidelines:
- Stay home if you are sick or have been in contact with a sick person.
- Wash your hands often with soap and water for at least 20 seconds.
- Follow physical distancing guidelines and maintain a 6-foot distance from others.
- Wear a face mask.
- Limit direct contact with staff and other guests.
- Use contactless payment if possible.