The safety of our guests and employees is of the utmost importance.
We have diligently worked to ensure enhanced health and safety measures are in place for our guests and our employees so we can all enjoy Wild games, concerts and other events we love with confidence and peace of mind.
The Minnesota Department of Health is the state’s leading authority on preparedness and information dissemination.
The items and procedures listed here are all subject to change as Xcel Energy Center is continually monitoring and assessing any new developments and will provide updates when new information becomes available.
All guests over the age of two (2) years will be required to properly wear a face covering (cloth or surgical type mask) at all times while in the arena, except when actively eating or drinking in their assigned seats.
- Face coverings shall completely cover the mouth and nose, fit snugly against the sides of the face, and shall be secured under the chin.
- Acceptable face coverings include medical grade masks or 3-layer cloth coverings (or at least two cloth layers with a filter).
- Gaiters are not permitted to function as face coverings.
- Bandanas are not permitted to function as face coverings.
- Use of a face shield does not eliminate the requirement to wear a face covering underneath.
- Face coverings which have exhalation valves or vents are prohibited.
Children under the age of two (2) years must not wear face coverings.
NO BAGS are permitted inside the arena to help reduce staff touchpoints and expedite entry times for guests. This includes clutches, clear bags, purses, backpacks, fanny packs, etc. Guests arriving at the venue with these items will be asked to return them to their car. Medical and diaper bags are permitted at Gate 1 and are subject to x-ray screening.
This policy is in effect as of February 22, 2021.
To help ensure all guests are following MDH and NHL COVID-19 guidelines and precautions, prior to arriving at Xcel Energy Center ticketed guests are required to perform a self-health screening. The self-health screening is sent to ticketed guests via email the day of the game they are attending and should be completed no more than four hours prior to arrival. See also Health Screening FAQs below.
Guests will be required to show their health screening confirmation email or text/SMS to Guest Service team members at the gate.
Health Screening FAQs:
What happens when I submit my screening?
You will receive an email and mobile text message with the result of your screening within approximately 5 minutes after your submission. You can use either the mobile message or email as your confirmation of screening at the gate.
Who should complete the screening?
Everyone is required to complete the health screening. Use the self check-in for yourself and if you have forwarded a ticket to someone outside of your household, they will receive an email with instructions to complete the health screening. If you have not forwarded tickets to someone outside of your household (and they are meeting you at the gate, for example), please forward them the health screening link you received and instruct them to complete the screening prior to arriving at the arena.
Only one submission per household is required. Use the household check-in option for ticketed guests from the same household, including minor children.
How will my health data be used?
SOCIAL DISTANCING / NO CONGREGATING
- Fans are responsible for socially distancing themselves from others who do not live in their household.
- We have designated social distanced seating to be occupied solely by members of your party and our Guest Services Members will ensure proper social distancing in restrooms, at concession pickups and all areas throughout the arena. Please be mindful to keep your distance from members outside of your party at all times.
- After picking up your concession items, please bring them back to your seats to enjoy. Do not eat on the concourse or in common areas throughout the arena. The only exception is while fans are actively eating and drinking in their assigned seats.
CLEANING AND SANITIZING
We clean and disinfect with EPA-approved disinfectants including:
- Ecolab QC 57 Peroxide Multi-Surface Cleaner and Disinfectant
- Ecolab Multi-Purpose Disinfecting Wipes
There are more than 500 Ecolab touchless hand sanitizer units throughout the arena including:
- Concourses for each seating section
- Concession stands
- Entry gates, lobbies, throughout the concourses, by elevators, locker room corridor and press level
Employees using gloves are required to change them regularly to avoid contamination.
Employees are encouraged to wash and sanitize hands frequently.
Public & High Touch Areas
- MicrobeCare™, a fast-acting antimicrobial from Minnesota based company Microbe Armour, covalently bonds to nearly any surface to create a long-lasting, invisible barrier of protection against viruses & bacteria, including human coronavirus, has been applied to surfaces throughout the arena.
- Use of electrostatic sprayers for multiple surfaces including hard-to-reach places such as the side, underside and backside of surfaces and furnishings.
- NanoSeptic self-cleaning adhesive skins continuously eliminate bacteria and are placed on high touch door handles and elevator buttons.
- Escalator handrails have been retrofitted with KONE Handrail Sterilizer which uses a UV sterilization module to continuously eliminate harmful bacteria on handrail surfaces.
- Public areas of the venue are cleaned and sanitized on an ongoing and frequent basis. Public areas include but are not limited to: entrances/exits, lobbies, skyway, concourses, elevators, stairwells, escalators, restrooms and nursing mother’s rooms.
- High touch point areas within these spaces include but are not limited to: door handles, handrails, elevator buttons, trash and recycling receptacles, guest services desks, circulation furniture, tables and chairs, and concession stands.
Shared facility operational equipment is kept to a limited number of users and is cleaned and sanitized after every use.
Wherever possible, spaces will be locked or closed off after cleaning until designated next use to prevent recontamination.
HEATING, VENTILATION AND AIR CONDITIONING (HVAC)
- All facility HVAC filtration systems have been upgraded to MERV-13 air filters.
- All HVAC systems run at full economizer levels as outside air conditions allow.
- Relative humidity levels of RH 40-60% are maintained.
- HVAC systems have extended operating time to enhance the ability to filter air contaminants.
- A flush cycle added to the HVAC system controls operates the system two hours before and after occupancy.
- HVAC system is checked and rebalanced to provide negative air pressure whenever possible.
- HVAC fan speeds are managed to minimize air flow circulation across groups of people.
- Most restrooms are equipped with automated sinks, Ecolab touchless soap dispensers, paper towel dispensers, toilets and urinals.
- Mobile ordering for concessions and Minnesota Wild merchandise during home games allows for contacless payment and order pick up.
- Mobile (Apple Pay, Google Pay, etc.) or credit card payment preferred for box office, concessions, retail and parking transactions.
- Digital tickets are the safest way for guests to receive and manage tickets as they eliminate significant contact points. Pedestal ticket scanners at entry gates allow fans to self-scan mobile tickets providing contactless entry. Digital tickets are protected by Ticketmaster’s SafeTix™ technology. SafeTix™ continually generates a new and unique barcode that automatically refreshes every few seconds so the barcode cannot be stolen or copied, keeping your tickets safe and secure.
- Security divesting tables are sanitized between each use.
INNOVATIVE HEALTH AND SAFETY TECHNOLOGIES
Implementing innovative technology solutions has enabled Xcel Energy Center to expand health and safety preparations to the next level for our guests, not only for the short term, but for years to come.
MicrobeCare™, a fast-acting antimicrobial from Minnesota based company Mircobe Armour, that covalently bonds to nearly any surface to create a long-lasting, invisible barrier of protection against viruses & bacteria, including human coronavirus, has been applied to surfaces throughout the arena.
- When microbes come into contact with a surface protected with MicrobeCare™ technology, it destroys the cell wall of the microbes, disrupting the growth process and making it unable to reproduce, effectively destroying the organism
- Covalent bond permanently affixes MicrobeCare™ to nearly any surface
- Fast acting saline base starts killing microbes immediately while also speeding dry-time to 20 minutes
KONE Escalator Handrail Sterilizer: Xcel Energy Center installed KONE Handrail Sanitizer, an escalator handrail cleaning solution that uses a type of ultraviolet light (UV-C) to continuously clean the handrail when the escalators are in use. The solution is installed inside the escalator handrail, preventing exposure to users. Both of our escalators feature this technology.
NanoSeptic Self-Cleaning Adhesive Skins: Our high touch areas, including door handles, elevator buttons and metal detector divesting tables, are now protected with a self-cleaning adhesive that continuously eliminates bacteria. The mineral nano-crystals on the surface of the adhesive skins act as a catalyst which, when charged by visible light, create a powerful oxidation reaction that breaks down organic material. The surface also forms free radicals, which act as an additional cleaning agent. NanoSeptic skins are replaced quarterly or sooner if needed.
SAFETY PROTOCOL AWARENESS
Signage throughout the arena will serve to educate and reinforce expectations of those entering the building to include:
- Extensive facility signage to encourage safety protocols in key areas such as entrances, exits, restrooms, elevators and concourses.
- Elevator and escalator signage indicates maximum capacities encouraging 6’ distancing and giving priority to disabled guests.
- Restroom signage includes physical distancing floor decals, hand washing reminders, one-way traffic flow arrows, and information conveying out of service sinks and urinals due to physical distancing practices.
- Common spaces feature large free-standing signage in high-traffic locations reminding guests about physical distancing, personal hygiene, face coverings and cleaning protocols.
- Safety messages will be played frequently through the facility PA system to encourage and reinforce safety protocols.
FOOD AND BEVERAGE CONSIDERATIONS
Food and beverage operations by Levy Restaurants will keep the highest standards of compliance with current health and safety regulations.
- Cashless transactions/touchless payment options are highly encouraged to minimize contact.
- Limited contact and contactless concession experiences available, including app based mobile ordering, Grab N' Go options, self-checkout, order pickup and kiosk ordering stands.
- Face coverings and gloves required for all staff.
- Hand sanitizer available at all stands.
- Condiments, utensils and straws will be provided in individual packets upon request. Refills will not be offered.
- Food and beverage service will be primarily individually wrapped and portioned items.
- No open buffets or communally served items.
- All areas will be continually cleaned and sanitized.
All employees are required to follow a self-check policy. Each day, employees must do the following prior to coming into work. Employees experiencing any symptoms or exposed to someone with symptoms should not come to work.
- Daily self-check health screens required including temperature checks and symptom assessments.
- Employees are required to check in and out every time they enter and exit the facility for contact tracing purposes.
- Face coverings required.
- Employees are encouraged to work from home, if able, to reduce the number of employees on campus.
- Adjustments have been made for on-site employees such as virtual meetings, staggered break times, break room adjustments and workspace changes to ensure physical distancing.
- Employees are expected to stay home if they are experiencing symptoms of COVID-19.
Xcel Energy Center will enforce Minnesota Department of Health mandated protocols with guests, vendors and employees. This shall include, but is not limited to, enforcement of protocols regarding proper use of face coverings, social distancing, sitting in ticketed seat locations and spitting of any kind. Individuals not complying with protocols may be subject to removal.
HOCKEY LODGE PROTOCOLS
Retail operations will maintain the highest standards of compliance with current health and safety regulations. The Hockey Lodge at Xcel Energy Center is open Monday - Friday, 11 a.m. - 5 p.m. and Saturday, noon - 5 p.m. The gate 1 lobby opens weekdays at 10:30 a.m. (effective 11/2/20)
- Face coverings are required for guests, vendors and employees. Children between the ages of 2 and 5 years old are not required to wear face coverings, but are encouraged to wear a face covering when in public. Children under age 2 years must not wear face coverings. See MDH Guidelines here.
- Cashless transactions/touchless payment options are highly encouraged to minimize contact.
- Acrylic shields installed at check-out locations.
- Distancing locations marked for guests while waiting in line for entry and check out.
- Hand sanitizer available at entry and throughout store.
- All contact surfaces will be cleaned in between guest transactions.
- Use of designated entrances and exits.
- Popular retail items will be spaced strategically away from each other to avoid congregating.
SAFE SPORTS VENUES/EVENTS TASK FORCE
Xcel Energy Center and the Minnesota Wild are members of the Safe Sports Venues/Events Task Force.
The Safe Sports Venues/Events Task Force was formed in April 2020 by the five major sports organizations and endorsed by all teams in the Twin Cities with the mission of ensuring the safe and healthy return of large gatherings to various entertainment venues throughout Minnesota.
General principles of the Task Force:
- All teams will prioritize fan health and safety.
- Recommendations will adhere to CDC, Department of Health and public health guidance, based on medical expert standards.
- The guidelines will be responsive and evolving, and will continue to be updated in accordance with new information and mandated guidelines.
- Venues will all emphasize the importance of protective measures such as face coverings, social distancing, health screening and hand sanitizing stations, and will adhere to state guidelines and league protocols in these areas.
VISIT SAINT PAUL’S READY TOGETHER PLEDGE
The Ready Together Pledge is Saint Paul’s commitment to cleanliness and safety.
We pledge to:
- Have a COVID-19 plan and ensure all staff are properly trained.
- Stay home and get tested when we are sick.
- Follow CDC standards for cleaning and sanitation.
- Follow social distancing and capacity guidelines.
- Regularly wash our hands and have hand sanitizer at high-traffic areas.
- Utilize PPE to protect each other and those we serve.
We ask that our guests observe these safety guidelines:
- Stay home if you are sick or have been in contact with a sick person.
- Wash your hands often with soap and water for at least 20 seconds.
- Follow physical distancing guidelines and maintain a 6-foot distance from others.
- Wear a face mask.
- Limit direct contact with staff and other guests.
- Use contactless payment if possible.