Purchasing Tickets

Individual tickets for Xcel Energy Center events, including concerts, family shows, Minnesota Wild & Minnesota Swarm home games, can be purchased in person, by telephone or online. 

In person:    Xcel Energy Center Box Office, 199 West Kellogg Boulevard, Saint Paul, MN 55102

Regular Box Office Hours (September-April):
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed, except for events (opens 4 hours prior to the event start time) and onsales (open for onsale time only)

Summer Box Office Hours (May-August):
Monday - Friday: 10:00 AM - 6:00 PM
Saturday and Sunday: Closed, except for events (opens 4 hours prior to the event start time) and onsales (open for onsale time only)

Based on event schedule, closing times may be extended. Sunday event days and summer-month Saturday event days, the box office opens 4 hours prior to the event start time. For events or ticket onsales held on Saturdays during the summer, the box office opens for the onsale time only.

Individual tickets are also available at all Ticketmaster outlet locations including Macy’s. A per ticket convenience charge will be added to your order when purchasing tickets through Ticketmaster.

By telephone:  651.989.5151

Ticketmaster phone room hours:

Monday - Friday	9 AM - 9 PM
Saturday	9 AM - 7 PM
Sunday	10 AM - 6 PM

Ticketmaster accepts all major credit cards. A per ticket convenience charge will be added to your order.

By Internet :  Individual tickets for Minnesota Wild home games, Minnesota Swarm home games and Xcel Energy Center events are available for purchase online through  http://www.ticketmaster.com/venue/49594?brand=xcelenergy

Xcel Energy Center Box Office

The Xcel Energy Center Box Office is located in the main lobby at the southeast entrance of Xcel Energy Center (Gate 1). The box office event information phone number is 651.726.8240. This number is for event information only and not for purchasing tickets. Tickets for Roy Wilkins Auditorium events can be purchased at the main box office. Box office hours are listed at the top of the page.   The Xcel Energy Center Box Office accepts cash and all major credit cards.  Personal checks with identification are also accepted at the box office. Company checks are accepted for group ticket orders.

Will Call Information & Policies

Will Call is located in the main lobby of Gate 1 at Xcel Energy Center. Will Call windows open 90 minutes prior to the scheduled event and will generally remain open through the start of the third period for Minnesota Wild games and through the second period for Minnesota Swarm games. Will Call for concerts and other events will vary based on the specific performance. Once the box office has closed during an event, all unclaimed tickets are taken to security at the main entrance for the convenience of late arrivers.

Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Proper photo identification is required (valid driver's license or passport) in order to claim your tickets. Your order confirmation number and purchasing credit card may also be required, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time Will Call tickets are claimed. Signatures will remain on file for future reference. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.

Secondary Ticket Market

Consumer Warning - Xcel Energy Center uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should make sure the seller is an Xcel Energy Center licensed contractor, otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster is the ONLY authorized ticketing agent outside of the Xcel Energy Center Box Office. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

If you wish to purchase tickets from the secondary market, we encourage the use of TicketExchange. TicketExchange is Ticketmaster's online service that enables premium and fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets, because the tickets sold through TicketExchange are linked to Ticketmaster's barcoded ticketing systems.  Click here for more information on TicketExchange.

Gift Certificates

Gift certificates are available for purchase at the Xcel Energy Center Box Office in any denomination.  Gift certificates may be used to purchase tickets, concessions and merchandise.  We also accept orders for gift certificates through the mail or via fax.  Orders received by mail or fax are subject to a $5 charge per order.  Orders should be faxed to 651.726.8246 or mailed to the following address:

Xcel Energy Center Box Office
199 West Kellogg Boulevard
Saint Paul, MN 55102

Xcel Energy Center gift certificates may not be used at Ticketmaster outlets or for online or telephone purchases.  The Xcel Energy Center Box Office does not accept Ticketmaster gift certificates.

Concert On-Sales / Lottery Procedure

Xcel Energy Center conducts a lottery for the opportunity to be first in line for all concert onsales.  Ticket lottery wristbands are distributed starting one (1) hour prior to official onsale time and up to ten (10) minutes prior to onsale time. You must be 16 years of age to receive a wristband.  First in line is determined by a random drawing.  A purchaser arriving after the distribution of wristbands has concluded may line up to purchase tickets after the last buyer with a wristband.

Who needs a ticket?

For most  Xcel Energy Center events, including Minnesota Wild and Minnesota Swarm games, all children two (2) years of age and older require a ticket for admittance.  Children under the age of 2 will be allowed entry, however, they are required to sit on the lap of a ticket holder.  Family shows, including Disney ice and stage shows, require a ticket for all children age one (1) and older.  Please see specific event details for more information on ticket age requirements.