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Guest Services Guide

Xcel Energy Center strives to provide an exciting, memorable and premium guest experience while ensuring the safety and security of all patrons. The Guest Services Guide provides general information and policies that apply to our guests while attending events at Xcel Energy Center.

ADA / Accessibility Services

Guests requiring special accommodations can contact the Guest Services Department at guestservices@xcelenergycenter.com or 651-726-8200 prior to the event to make any needed arrangements.

Visit the ADA/Accessible Services page for more information on accessible services at Xcel Energy Center.

Alcohol Policy and Acceptable Forms of ID

We follow the Minnesota State Law for Acceptable IDs. Proof of age for purchasing or consuming alcoholic beverages may be established only by one of the following:

  • A valid driver’s license issued by Minnesota, another state or Canada, including the photograph and date of birth of the person
  • A valid identification card issued by Minnesota, another state or Canada, including the photograph and date of birth of the person
  • A valid military ID issued by the U.S. Dept. of Defense
  • A valid passport issued by the United States
  • Mexican Consulate IDs
  • In the case of a foreign national, a valid passport
  • PLEASE NOTE: We CANNOT accept clipped IDs with papers as a form of valid identification for buying alcohol.

ASL Interpreter

To request an ASL interpreter, contact the Xcel Energy Center Box Office at 651-726-8240 a minimum of ten (10) business days prior to the date of the event you are attending. An ASL interpreter will not be provided unless specifically requested.

Hearing/visual impaired seating is reserved up to ten (10) business days prior to the date of the event or until sold out, whichever comes first. Reserved hearing/visual impaired seats are held within an acceptable distance of the stage/performance as required by ADA regulations.

Baby Changing Areas

Baby changing stations are located in all public restrooms. In addition, family restrooms are available at all levels of the arena.

See also:

Booster Seats, Family Restrooms, Nursing Mother's Room, Strollers, Tickets for Children.

Banners & Signs

Banners and signs no larger than 2 ½ feet x 2 ½ feet and contain NO sticks, poles or offensive/vulgar language are allowed in the arena. Banners and signs may not be hung or fastened anywhere in Xcel Energy Center. Signs must be handheld and displayed at appropriate times without impeding the experience of other guests. This is subject to change at any time based on a specific request from the event or promoter.

Bicycle Racks

There are five bicycle rack locations at Xcel Energy Center.

Map of Bicycle Rack Locations

Binocular Rental

Xcel Energy Center has a limited supply of binoculars for rent on a first come, first served basis. Rental fee is $5.00. A $20.00 deposit is required at the time of rental. Upon return of the binoculars, $15 will be refunded. Visit Guest Services Desk located at section 104/105 to rent binoculars.

Booster Seats

Xcel Energy Center has a limited supply of booster seats available for use during events. They are distributed on a first come, first served basis. Guests can pick them up at the Guest Services desk near section 105 on the 100 level.

See also: Baby Changing Areas, Family Restrooms, Nursing Mother's Room, Strollers, Tickets for Children.

Business Center

The Minnesota Wild has partnered with Loffler to provide an on-site business center to assist you with all of your document needs. Services include copying, printing, scanning, and finishing. The business center is located directly across from Gate 5 and is open Monday through Friday from 8:00 AM to 5:00 PM.

Camera Policy

The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter:

Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Xcel Energy Center events. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable.

Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Xcel Energy Center reserves the right to examine and prohibit the use of any camera that staff deems unacceptable. Audio recorders are not allowed at any time.

Charitable Donations

Xcel Energy Center does not have access to event tickets or merchandise for charitable requests.

Minnesota Wild donation requests can be made through the wild.com website.

Community Relations

During all Minnesota Wild home games, fans may visit the Community Relations Booth behind section 124 for more information on community programs.

Concessions

We hope you bring your appetite to Xcel Energy Center because we’re serving up all of your game day favorites and so much more. Whether you’re in the mood for piping hot brick oven pizza, Vietnamese meatball banh mi or a bucket of authentic Italian meatballs, you’re going to find just what you’re looking for at our concessions in the 100 and 200 level concourses. Arena favorites like hot dogs, burgers, chicken tenders and brats are available alongside our specialty offerings, so try a little of everything while you’re here. For more information, call us at 651-726-8130.

Xcel Energy Center and Levy Restaurants now offer gluten-free food items. Gluten free items are available throughout the building and include:  our Italian chopped salad, super nachos, watermelon caprese, orange tabasco wings, char grilled kielbasa and heirloom tomato salad.  Finish your gluten free dining experience off with a scoop of raspberry sorbet from Izzy’s ice cream located on the club level.

  • Concession availability may vary based on event.

The Mich Golden Light Fan Zone restaurant, located at section 120 (Gate 4), features bar service and a sports bar menu with 40 flat-screen televisions to catch the current sporting action.

Alcohol sales (including beer, spirits and wine) end during the third period of Minnesota Wild games. Beer and alcohol sales during concerts and other events cease no later than one (1) hour from the scheduled end of the event.

Children - Services Available

SEE:

  • Baby Changing Areas
  • Booster Seats
  • Ear Protection
  • Family Restrooms
  • Lost Children
  • Nursing Mother's Rooms
  • Parents Room
  • Strollers
  • Tickets for Children

Contests

Closed Captioning

Closed captioning is offered at all Minnesota Wild hockey games. Captioning is displayed on the east and west ends of the arena scoreboard.

Closed captioning is offered for non-wild Xcel Energy Center events when requested a minimum of ten (10) business days prior to the date of the event you are attending. Captioning may be displayed on either a tablet or a monitor depending on event configuration. Should captioning be available on a tablet, guests will be provided one at the Guest Services Desk at section 105. Closed Captioning will not be provided unless specifically requested.

See also ADA/Accessibility Services

Elevators / Escalators

Elevators serving all floors of the arena are located throughout Xcel Energy Center.

The escalators on the 100 level at section 107 provide access to the RBC Wealth Management Club Level and the 200 level.

Exit and Re-Entry

Xcel Energy Center has a "No Re-Entry Policy" which means guests may not exit the building during an event and then re-enter the building at a later time. To gain access to the building, guests must present a valid, unused ticket.

Fan Mail

Letters for artists or performers should be mailed to:
175 West Kellogg Boulevard, Suite 501
Saint Paul, MN 55102

Xcel Energy Center cannot guarantee the acceptance by artist or tour of any fan mail or items sent or the return of any fan mail or items sent.

Letters for Minnesota Wild players should be mailed to:
317 Washington Street
Saint Paul, MN 55102
Please address letters to players individually.

First Aid

Regions Hospital First Aid Station is located at section 104/105, next to Guest Services, on the 100 level. Contact any Xcel Energy Center staff member if you need assistance.

Fundraising for Non-Profit Organizations

Levy Restaurants partners with area non-profit organizations to staff concession stand in exchange for donations to their organization. For more information, call 651-726-8183.

Food and Beverages / Bottles and Cans

Guests are not permitted to bring any outside food or beverages into Xcel Energy Center. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted.

Beer and alcohol sales during sporting events: With 10 minutes left in the game, all concourse beer and alcohol sales will end. The Mich Golden Light Fan Zone and RBC Wealth Management Club Level bars stay open 20 minutes after the conclusion of Wild games. The Jack Daniel's Old No. 7 Club stays open up to one (1) hour after Wild games. The Reserve stays open one (1) hour after Wild games and 30 minutes after non-Wild events.

  • Beer and alcohol sales during concerts and other events: Sales end one (1) hour from the scheduled end of the event.

Family Restrooms

Family restrooms are located on each level of the arena and can be utilized by families and guests requiring the assistance of a caregiver. They are located at or near the sections below:

  • 100 level – 106/107 and 122/123
  • Suite level – by suite 58
  • Club level – C35 and C36
  • 200 level – 225

See also: Baby Changing Areas, Nursing Mother's Room.

Gate Opening Times

Typically, gates open one (1) hour prior to all events. The exception is VIP Gate 5, which opens two (2) hours prior to all Minnesota Wild games, allowing premium seat holders early access to the RBC Wealth Management Club Level restaurant and the Bremer Bank Suite Level.

There may be occasional gate opening time changes for special circumstances.

Please visit the event page for the event you are attending for specific gate times.

Group Tickets

Group Tickets are available for select Xcel Energy Center events. Visit our group ticket page for more information.

Guest Conduct

Xcel Energy Center is committed to providing a fun, family atmosphere. Guests using foul language or appearing to be intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Spandex unitards with closed face masks are not permitted in Xcel Energy Center. Masks are also not permitted in Xcel Energy Center (masks are defined as forms of disguise or concealment worn over or in front of the face to hide the identity of the person). For the comfort and enjoyment of our guests, noisemakers of any type (air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact an Xcel Energy Center staff member.

Guest Services Desks

There are three (3) Guest Services Desks:

  • 100 level at section 104/105
  • RBC Wealth Management Club Level at section C9
  • Section 206 of the 200 level

Desks are staffed with knowledgeable Guest Services representatives. The Guest Services phone number is 651-726-8200 and the email address is guestservices@xcelenergycenter.com.

Hockey Lodge

The Hockey Lodge team store is located in the main lobby of Xcel Energy Center. As the official team store, the Hockey Lodge offers fans the widest variety of team merchandise for not only the Minnesota Wild but also the North Stars, Fighting Saints and other special event merchandise. Hockey Lodge stores and kiosks are open during games and are located just inside Gate 2 and section 119 on the main level, on the 200 level at sections 205 and 215, and on the RBC Wealth Management Club Level behind sections C9-10. Hockey Lodge locations also include Southdale Center and Maplewood Mall.

Visit the Hockey Lodge online catalog at stateofhockeystore.com. To place orders by phone, call 651-726-8254.

  • Regular store hours: Monday through Saturday from 10 a.m. to 6 p.m. and during Wild home games.
  • Summer store hours: Monday through Saturday from 11 a.m. to 5 p.m.

Southdale Center
Suite 1030
Edina, MN 55435
952-217-4051

Maplewood Mall
Suite 2105
3001 White Bear Avenue
Maplewood, MN 55109
651-777-2711

Hearing/Visual Impaired Seating

Tickets for hearing/visual impaired seating for Xcel Energy Center events are available in person at Xcel Energy Center Box Office or by calling Ticketmaster at 800-745-3000.

See also: ADA/Accessibility Services, ASL Interpreters, Closed Captioning.

Lost & Found

During an event, lost and found service is located at Guest Services at section 104/105 on the 100 level. Found items will be stored for 30 days. To learn if an item has been recovered, please call 651-265-4817 during regular business hours. Xcel Energy Center is not responsible for lost or stolen items.

Lost Children

Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from his or her group, the child should ask the nearest Xcel Energy Center staff member for help. A lost child will be taken to the Guest Services desk near section 105 on the 100 level. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents.

Tag-a-Kid Program

This is a free, in-house service in which a colorful wristband is placed on a young visitor that notes their parents' seat location. The Tag-a-Kid Program helps lost children and parents reunite easily by registering the parents' contact information and noting the child’s seat location on the wristband. For additional information or to register, visit any of the Guest Services desks located at sections 105, C9 and 207, as well as the Suite Concierge desk.

Merchandize / Souveniors

Minnesota Wild official merchandise can be purchased throughout the arena during games and at Hockey Lodge store locations year-round.

Visit stateofhockeystore.com for details.

Levy Restaurants coordinates special event and concert merchandise for Xcel Energy Center. Questions on concert and event merchandise can be directed to Xcel Energy Center’s Levy Restaurants office at 651-726-8130.

Metal Detectors

Xcel Energy Center uses of walk-through metal detectors (WTMD) for all events.

Fans will be required to pass through walk-through metal detectors upon entry. To expedite the screening process, fans are encouraged to leave non-essential items at home or in their vehicles.

Mother’s Rooms

Mother’s Rooms are located within the women's restroom on the RBC Wealth Management Club Level at section C28 and on the Bremer Bank Suite Level near suite 54. Both rooms are equipped with rocking chairs and power outlets. Guests from all levels of the arena are welcome to access either location. To access one of the Mother’s Rooms, please ask a Guest Services team member for assistance.

Parents Room

A Parents Room is available for select events at Xcel Energy Center. The Parents Room provides parents or chaperones of event patrons (who do not want to purchase a ticket) a complimentary place to relax throughout the event. Please contact Guest Services at 651-726-8200 for availability.

Prohibited Items

The following items are prohibited and may NOT be brought into Xcel Energy Center:

  • Oversized bags, backpacks or wrapped gifts
  • Weapons of any kind: including guns, knives, pepper spray, mace, chains, spikes, etc.
  • Laptops and cameras with detachable lenses
  • Food or beverage
  • Cans, glass bottles, coolers or similar containers
  • Air horns, noise makers, balloons or inflatable items
  • Selfie sticks or laser pointers
  • Pets (other than service animals)
  • Hockey sticks or poles
  • Recording devices (including video, audio and GoPros)
  • Masks (masks are defined as forms of disguise or concealment worn over or in front of the face to hide the identity of the person)
  • Any other items deemed inappropriate or dangerous by arena personnel, in their sole discretion

All guests are subject to be searched upon entering the arena. Purses, diaper bags and other small bags are allowed, but will be inspected.

In the interest of guest safety and enjoyment, Xcel Energy Center reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of guests may be prohibited. Xcel Energy Center bans guns on the premises.

Radio Broadcast – Minnesota Wild Games

All Minnesota Wild games can be heard on KFAN FM 100.3 and the Minnesota Wild Radio Network. In-arena broadcast can be heard on 95.7 FM.

Restaurants

Xcel Energy Center features a wide variety of restaurants including Jack Daniel's Old No. 7 Club, The Reserve and the Mich Golden Light Fan Zone.

Jack Daniel's Old No. 7 Club is located on the RBC Wealth Management Club Level and accepts reservations for all Minnesota Wild games and most Xcel Energy Center events. To make a reservation, please call 651-726-8400.

The Reserve is located on the Bremer Bank Suite Level and is accessible to guests with suite level tickets or reservations for the event they are attending. To make a reservation, please call 651-726-8400.

The Mich Golden Light Fan Zone is located on the 100 level near Gate 4 and is open to all Xcel Energy Center guests.

More information can be found on the Arena Dining page.

Ride Share Services

Gate 4, at the northeast corner of Xcel Energy Center on 5th Street, is the official pick-up and drop-off location for Minnesota Wild games and Xcel Energy Center events. Gate 4 is near section 120 and the Mich Golden Light Fan Zone. Uber is the Official Ride Share of the Minnesota Wild.

Smoking

Xcel Energy Center is a smoke-free arena. Smoking, including e-cigarettes, anywhere in the building is strictly prohibited. Designated smoking areas are located outside the arena at Gate 3. Guests outside the arena must be at least 25 feet away from any entrance to smoke.

Sustainability

Xcel Energy Center, Saint Paul RiverCentre, and The Legendary Roy Wilkins Auditorium are known for being passionate about creating the best experiences imaginable for their guests, and that includes providing a setting that is a model of sustainable practices. Learn more about our campus-wide sustainability initiatives at our sustainability microsite.

Signs

Banners and signs no larger than 2 ½ feet x 2 ½ feet and contain NO sticks, poles or offensive/vulgar language are allowed in the arena. Banners and signs may not be hung or fastened anywhere in Xcel Energy Center. Signs must be handheld and displayed at appropriate times without impeding the experience of other guests. This is subject to change at any time based on a specific request from the event or promoter.

Strollers

For some children's shows, Xcel Energy Center offers a staffed, stroller check-in area at Gate 1. When you arrive at the area, you will receive a ticket with a specific number and the stroller will be tagged with a band with the same number. At the end of the event, you can pick up your stroller by showing your numbered ticket to the attendant.

For other events, we allow guests to leave their strollers at any Guest Services desk. However, there may be times when the stroller is left unattended, so we encourage guests to bring a collapsible stroller that can fit under your seat. For more information on strollers, please call the Guest Services line at 651-726-8200.

See also Children - Available Services

Scoreboard Messages

Please contact the Minnesota Wild for details on arranging scoreboard messages during Wild games. Xcel Energy Center is unable to accommodate these requests for concerts and other events.

Taxis

A taxi stand is located on Kellogg Boulevard on the south side of the arena.

Telephones

A courtesy telephone is located at the Guest Services desk inside Xcel Energy Center.

Tickets for Children

For most events, children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. Fold-up strollers should be stored under your seat while non-folding strollers should be checked at the Guest Services desk near section 105 on the 100 level.

See also: Children - Services Available

Tours

Tours of Xcel Energy Center allow guests to take a 'behind the scenes' look at a premier sports and entertainment facility. Venue tours showcase the many unique features of Xcel Energy Center including State of Hockey exhibits and musical tributes, the Al Shaver Press Box, premium seating areas, the event level and more. Tours run approximately one hour as guests are guided through each of the six levels of the facility. Tours do not include access to the Minnesota Wild locker room.

Learn more at the arena tour page of our Guest Services section.

Transportation / Buses

Transportation including bus parking can be found at our Plan Your Visit page.

Walking Program

The walking program is no longer available at Xcel Energy Center.

Wheelchair Escorts

Wheelchair escorts are available for guests who may require additional assistance to and from their seats. A pre-arranged escort will meet a guest at the designated gate and assist the guest to his/her seat. At the conclusion of the event, an escort will return to the guest’s seat and escort him/her to the nearest exit. Please note the escort will not remain with the guest during the event, nor will the wheelchair be left with a guest during the event. This service is for transport needs only. Additionally, escorts are available only on Xcel Energy Center property and are not permitted to transport beyond the arena property.

To arrange a wheelchair escort, please fill out this Guest Services form.

Wi-Fi

Xcel Energy Center has free, venue-wide Wi-Fi available for all events. Inside the venue, there are more than 350 Wi-Fi access points covering the seating area, concession stands and concourses on all levels. Guests can easily connect to the Wi-Fi network by selecting 'XECWifi' from among the connection options appearing on their device.

Xcel Energy Warming House

The Xcel Energy Warming House is an inviting new exhibit located at section 124 and offers a great way for fans to support the Salvation Army’s Heat Share program. The program provides funds to people across the State of Hockey who need assistance paying their heating bills during the long winters. When fans make a donation, they will create their own personalized commemorative puck right on site.