FAQ

Please review our A–Z Guide for additional information. Guests with special needs will find accessibility information on the ADA Services page.

Is there a Lost and Found at Xcel Energy Center?

During an event, lost and found service is located at Guest Services at section 104/105 on the 100 level. Found items will be stored for 30 days. To learn if an item has been recovered, please call 651-265-4817 during regular business hours. Xcel Energy Center is not responsible for lost or stolen items.

Do I need a ticket for my child?

For most events, children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. If an event varies from this policy, it will be noted on the specific event page. 

Does Xcel Energy Center offer wheelchair escorts?

Wheelchair escorts are available for guests who may require additional assistance to and from their seats. A pre-arranged escort will meet a guest at the designated gate and assist the guest to his/her seat. At the conclusion of the event, an escort will return to the guest’s seat and escort him/her to the nearest exit. Please note the escort will not remain with the guest during the event, nor will the wheelchair be left with a guest during the event. This service is for transport needs only. Additionally, escorts are available only on Xcel Energy Center property and are not permitted to transport beyond the arena property.

To arrange a wheelchair escort, please contact Guest Services at 651-726-8200 or [email protected].

Are tickets purchased through third party websites, secondary market ticket brokers, etc. valid?

Ticketmaster is the ONLY authorized ticketing agent outside of the Xcel Energy Center Box Office. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets. Xcel Energy Center cannot be responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit or other invalid tickets.

Is there someplace close to eat or drink before an event?

Xcel Energy Center has two in-arena restaurants, Jack Daniel's Old No. 7 Club and the Mich Golden Light Fan Zone, as well as The Reserve, a new upscale lounge on the Bremer Bank Suite Level. Event hours vary, so please call 651-726-8200 for restaurant hours of the event you are attending. There are also several dining options near the arena.

Are tours of the arena available?

Tours of Xcel Energy Center allow guests to take a 'behind the scenes' look at a premier sports and entertainment facility. Venue tours showcase the many unique features of Xcel Energy Center including State of Hockey exhibits and musical tributes, the Al Shaver Press Box, premium seating areas, the event level and more. Tours run approximately one hour as guests are guided through each of the six levels of the facility. Tours do not include access to the Minnesota Wild locker room.

Click here for more information.

Once I enter Xcel Energy Center, am I allowed to exit and re-enter using the same ticket?

Xcel Energy Center has a "No Re-Entry Policy" which means guests may not exit the building during an event and then re-enter the building at a later time. To gain access to the building, guests must present a valid, unused ticket.

How can I arrange for a “Happy Birthday” or similar scoreboard message during an event?

Please contact the Minnesota Wild for details on arranging scoreboard messages during their games. Xcel Energy Center is unable to accommodate these requests for concerts and other events.

Are cameras allowed inside Xcel Energy Center?

The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter:

Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Xcel Energy Center events. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable.

Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Xcel Energy Center reserves the right to examine and prohibit use of any camera that staff deem unacceptable. Audio recorders are not allowed at any time.

Please see the specific event page or contact Guest Services at [email protected] or 651-726-8200 for further information.

Can I bring my purse/bag into the arena?

All guests are subject to be searched upon entering the arena. Purses, diaper bags and other small bags are allowed but will be inspected.

A list of prohibited items can be found in the A to Z Guide > P > Prohibited Items.

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