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You want to speak to the guy in charge? Well, here's your chance. Submit your question to Jack Larson, Vice President and General Manager of Xcel Energy Center, and he and his staff will respond.

Your question may be one we get often. If so, we’ll post it and the answer here for others to see, too.

The most commonly asked questions Jack receives are about seating locations at Xcel Energy Center, mainly for concerts. Many factors affect the layout of a show (stage, lighting, sound, secondary stage, sound board, etc.) and because of those complexities, it’s not possible to answer specific seating location questions. 

Our best advice would be to view the seating chart for the specific show in question at the show’s ticketing page on www.ticketmaster.com. The seating chart is marked in general sections to help you determine your approximate location. Additionally, our Director of Guest Services explains our seat numbering system in this video.
There's got to be something you've wondered about -
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alt  Our daughter, who is 13 years old, is going to the Lady Gaga concert on Monday the 30th. She has general admission/seating. She is short and wants to make sure she is close to the front of the line so that she can see better. She and her friend want to arrive at Xcel Energy Center at 5am the morning of the concert. My guess is the police would not want that and neither do we. Could you tell us what the best time for her to arrive and wait in line? Is it safe for her to be waiting in line outside? Thanks for your help!

- Joe from Spooner, WI		 Posted August 23, 2010
 
alt  Joe,

Thanks for your email. I know it's a difficult call to make. Hopefully this information will help:

Xcel Energy Center's Gate 1 lobby opens every weekday at 6 a.m. So, on Monday, Aug. 30 and Tuesday, Aug. 31, it will be open at that time as well to begin accommodating concert attendees with general admission tickets to Lady Gaga. Gates to the arena will open at 7 p.m. for each show. Until that time, limited facilities (food and beverage, restrooms) are available next door at Saint Paul RiverCentre. Headwaters Café in RiverCentre's Kellogg lobby is open from 7 a.m. - 3 p.m. Xcel Energy Center security personnel are on site 24 hours a day.

Again, hope this information is helpful and she has a great time at the show.

Jack


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alt  Jack,

2011 Red Baron Final Five...don't see it on the Xcel Event Calendar (instead I see a Wild game that Saturday). What's going? Are you not hosting this coming March? We had such a great time last year and were really looking forward to coming back to St. Paul. Xcel Energy Center was the perfect venue!

Best Regards,
#1 Fighting Sioux Fan

- Joni from Alexandria, VA		 Posted July 23, 2010
 
alt  Joni,

The 2011 Red Baron WCHA Final Five will be here March 17-19, and information is now available on our website. The format has changed for 2011, so please be sure to check out the event details online. On Saturday, March 19, there will be an afternoon Wild game followed by the WCHA Final Five Championship Game in the evening.

Hope to see you here in March!

Jack


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alt  We have season tickets in Section 206 for the Wild. There is a bar that is at the base of the steps. Any chance of removing that bar to see the action better?

- Joe from New Prague, MN		 Posted June 28, 2010
 
alt  Joe,

Unfortunately, we cannot remove the metal bar. Code requires a 42" high guard rail at all ends of the access aisles (bottom of the steps). These guard rails must meet a required lbs.-per-square-foot pressure against them and this is achieved with the use of the metal supports around the glass panel.

Thanks for your question and support of the Minnesota Wild!

Jack


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alt  Jack,

When does the new schedule come out for the Wild's upcoming season? Thank you.

- Sean from Minneapolis, MN		 Posted June 18, 2010
 
alt  Sean,

The NHL 2010-11 regular season schedule will be released on Tuesday, June 22.

Thanks for the question,

Jack


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alt  We will be having company visiting from Sweden in June. My cousin's husband is a HUGE hockey "nut". Is there any way he could visit the Xcel Center to see where the NHL games are played? I know he would greatly appreciate it. Thank you, Jan

- Jan from New Hope, MN		 Posted May 28, 2010
 
alt  Jan,

When available, tours of the public areas of Xcel Energy Center are typically scheduled on non-event weekdays. Reservations are required. Tours begin at Gate 1 of Xcel Energy Center and include a fifteen minute informative lecture on the many amenities of our complex. Guests are then guided through each of the four levels of the facility to see what each level has to offer. To inquire about available tour dates or to schedule a group tour, please call Bree Oslin at 651-726-8145. The cost is $1.00 per person (children under 6 are free).

Thanks for the question,

Jack


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alt  How do you determine a "sell out" for a home Wild game? You can buy tickets at the box office the day of the game, but we have had over 300 consecutive sellouts.

- Melissa from Eden Prairie, MN		 Posted April 22, 2010
 
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Melissa,

A sellout is reached when tickets sales surpass 18,064, which is the general seating capacity for a Wild game at Xcel Energy Center. However, it is possible to sell above 18,064 by way of standing room only (SR0) spots, additional suite tickets and "game time rush" tickets.
Any tickets sold above 18,064 are added to the attendance and considered "overflow" sellout capacity.
 
Thanks for writing in,

Jack



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