| |
 |
|
Jack, I've heard Headwaters is a good place to eat before a show.
Can you tell me more about the restaurant and if I need a reservation?
Thanks.
- Kelly P. from Stillwater, MN
|
Posted March 9, 2010 |
|
| |
 |
|
Kelly,
Headwaters Bar and Restaurant is a great place for dinner before a Wild or Swarm game as well as most of the concerts in the arena. I had Chef Harper give me a tour of the restaurant.
Bon Appetit!
Jack
|
|

|
| |
 |
|
What is complimentary when you buy club seats?
- Michael from White Bear Lake, MN
|
Posted March 8, 2010 |
|
| |
 |
|
Michael,
For Minnesota Wild games, club level season ticket holders receive a variety of great benefits.
Find out more about the benefits of being a club level season ticket holder.
Someone else had a similar question about single game tickets on the club level for Wild games. Please see Elaine's question and my answer posted on December 31.
For concerts, club level ticket holders enjoy a great view of the show and deluxe amenities including access to Headwaters Bar and Restaurant which is open for most events. In fact, anyone with a ticket to a Wild game or event can dine at Headwaters. Click here to see menus or make reservations.
Thanks for your question,
Jack
|
|
 |
| |
 |
|
I am going to be attending my very first Wild game soon and
was wondering if soft pretzels are sold in your concession area?
I love having large soft pretzels when I attend events.
Yummy! Do you like the pretzles?
- George from Enderlin, ND
|
Posted February 9, 2010 |
|
| |
 |
|
George,
Thanks for your question. Soft pretzels are sold in many locations throughout the arena. Regular size soft pretzels are sold near sections 115, 126, C8 and 209. Large soft pretzels are sold at all draft beer portables on the lower and upper levels. The Victory Knot (a 2-pound soft pretzel topped with sea salt and served with 3 dipping sauces) is sold at the Davanni's Pizza stand near section 108.
Enjoy the game!
Jack
|
|

|
| |
 |
|
Will the center stage for the upcoming James Taylor
Carole King concert be revolving? If not, which way will they face?
- Mary from Saint Paul, MN
|
Posted February 3, 2010
|
|
| |
 |
|
Mary,
Thanks for your question. The stage for Carole King and James Taylor will be a big turntable that spins at a slow pace, so the artists will face all directions.
Enjoy the show,
Jack
|
|

|
| |
 |
|
My family will be attending a concert at the Xcel Center
and I have been looking into parking. Do you recommend
buying an advance ticket for the Rivercentre Parking ramp?
Thanks and great site!
- Megan from Hermantown, MI
|
Posted January 26, 2010 |
|
| |
 |
|
Thanks, Megan. Yes, we'd recommend purchasing parking in advance. This will ensure you a spot in the RiverCentre ramp and will be one less thing to worry about on the night of the event. You can find more information at ticketmaster.com/Parking-At-Rivercentre-Parking-Ramp.
Enjoy the concert!
Jack
|
|

|
| |
 |
|
Jack, This section on the Xcel website is a great idea.
Who would of thought that a guy who set up chairs as
a teenager after school in the 70's at the Met Center would
later on in life manage a big Arena and be a marketing
genius! Your Friend, David Fish
- David from Saint Paul, MN
|
Posted January 18, 2010 |
|
| |
 |
|
Thanks for the kind words, David! It is especially nice hearing this from the experienced professional that you are.
Jack
|
|

|
| |
 |
|
Is Justin Bieber coming back to the Xcel Energy Center agian?
If so, when?
- Kia from Truman, MN
|
Posted January 14, 2010 |
|
| |
 |
|
Kia,
You probably know that Justin Bieber recently played KDWB's Jingle Ball in December at Xcel Energy Center. We would love to have him back, but we don't currently have anything scheduled. If you sign up for our X-Press list, you will be among the first to know when we announce a new show.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
Hi Jack, I've seen several people lately at the Wild
games with Nalgene style water bottles. I always
thought these were not allowed a the gate. Can we
bring in a water bottle from home to the games? Thanks.
- Jolene from Maplewood, MN
|
Posted January 7, 2010 |
|
| |
 |
|
Jolene,
We do not allow outside beverages in the arena, but it is OK to bring in an empty bottle. The Hockey Lodge actually sells similar Wild-branded water bottles, so perhaps that is what you saw people carrying.
Thanks for your thoughtful question,
Jack
|
|

|
| |
 |
|
We will be attending the game on January 11th, 2010
Minnesota Wild against the Pittsburg Penguins.
Sorry, but we are fans of the Pittsburg Penguins and
we would like to know where we can get autographs
or meet any of the players. Will there be any of the
opposing teams merchandise to purchase?
- Jasmine from West allis, WI
|
Posted January 7, 2010 |
|
| |
 |
|
Jasmine,
We welcome all hockey fans to Xcel Energy Center!
There isn't an official opportunity surrounding the game to meet the players or get autographs. The Minnesota Wild conducts special events in the community throughout the year for this type of opportunity. You can check the Community page on wild.com for details. You'd have to inquire with the Penguins directly regarding their team.
We don't currently sell opposing team merchandise in the Hockey Lodge, but it's a good idea and we will explore that possibility in the future.
Thanks for your email and enjoy the game,
Jack
|
|

|
| |
 |
|
I just got a ticket for Michael Buble on the floor but we
were wondering if the floor had standing tickets also.
I thought they were just seated ones since it came with
a row number and two sesat numbers. Any comments
would help thanks. . . we are in row 13 section R number 5 and 6.
- Amy from Minneapolis, MN
|
Posted January 7, 2010 |
|
| |
 |
|
Amy,
The floor set-up for Michael Buble is entirely reserved seating, not general admission.
Enjoy the show,
Jack
|
|

|
| |
 |
|
Do you have to be with a gaurdian if your under the age of 18?
- Savannah from Rosemount, MN
|
Posted January 7, 2010 |
|
| |
 |
|
Savannah,
We don't have a minimum age requirement for attendance, we leave that to the discretion of the family knowing there are events - i.e. Minnesota State High School League Tournaments and some concerts that are popular among those under age 18. For many concerts that appeal to the younger crowd we provide a parent room for parents that feel comfortable with their children attending the event without them, but would like to stay close at hand for pick up and drop off.
You can find out more at this link on our website:
/arena/FamilyFriendlyFacts.jsp.
Thanks for your question,
Jack
|
|

|
| |
 |
|
I know it's a little early, but who is opening for Bon Jovi in April?
- Teresa from Lester Prairie, MN
|
Posted January 7, 2010 |
|
| |
 |
|
Teresa,
The opening acts for Bon Jovi have not been announced. We'll post this info on the Bon Jovi event page on our website once it becomes available.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
Hello Jack, I would like to bring my son to a wild game,
where would be a great place to sit to see the game, from
reading the other questions and answers this sounds like
a great place to come to.
Thank you for your time.
- Kevin from Mosinee, WI
|
Posted January 7, 2010 |
|
| |
 |
|
Kevin,
The Xcel Energy Center has been consistently ranked as one of the best arenas anywhere for hockey, so I think wherever you and your son end up sitting, you will enjoy it. There really isn't a bad sightline, it just depends on your preferred vantage point. We offer some perspectives on our website under Arena Info and Seating Diagrams that are worth checking out.
Enjoy the game,
Jack
|
|

|
| |
 |
|
What is the advantage of getting club level seating for wild game
... what does it offer?
- Elaine from Chippewa Falls, WI
|
Posted December 31, 2009 |
|
| |
 |
|
Elaine,
The Treasure Island Resort & Casino Club level is a great place to watch and enjoy a Wild game. You can check out the full list of offerings at this link on our website: /tickets/TreasureIslandResortandCasinoClubLevel.jsp
If you still have questions, let me know.
Thanks,
Jack
|
|

|
| |
 |
|
This may be far in advance, but I was reading the Camera
Policy for Concerts, Etc. and I saw that it can be different
for each concert depending on the Artist. I am going to
the Michael Buble Concert March 28, 2010 and I am
wondering if there has been any restrictions on the camera
use for this concert. Thanks in advance for your time...
I really appreciate this question section on the Xcel Website...
Super Helpful for the customers!
- Kashi from Vadnais Heights, MN
|
Posted December 28, 2009 |
|
| |
 |
|
Kashi,
Great question. The camera policy for Michael Buble is actually going to be the same as the majority of our concerts: non-professional cameras are permissible. I'm glad you like this feature on the site. I enjoy talking with our guests, too!
Happy holidays,
Jack
|
|

|
| |
 |
|
Can you settle a bet. How thick is the ice?
- John from Apple Valley, MN
|
Posted December 22, 2009 |
|
| |
 |
|
John,
Our target depth for the ice is 1 1/4" thick. Good question. Hope you won the bet.
Jack
|
|

|
| |
 |
|
We had another great experience at the Xcel as usual!!
Can you tell me if you have a lost and found and if so
how do we access it.
- Kevin from Cottage Grove, MN
|
Posted December 22, 2009 |
|
| |
 |
|
Kevin,
I'd like to have responded directly, but I didn't receive an email address for you. We do have a lost-and-found, and a wonderful gal who manages it for us. You can learn all about it here.
Thanks for your question,
Jack
|
|

|
| |
 |
|
What does it look like from section 107?
- Sam from Minneapolis, MN
|
Posted December 22, 2009 |
|
| |
 |
|
Sam,
Go to our concert seating diagram on xcelenergycenter.com. Once there, click on section 107 (or any other section) to get a sample view.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
I am in a wheelchair and was given tickets to a wild game.
The tickets are on the club level. Will I be able to get to that
level in my chair?
- Matt from Coon Rapids, MN
|
Posted December 21, 2009 |
|
| |
 |
|
Matt,
Without question you can get to any level in the Xcel Energy Center. We have ADA seating on all levels. Since the tickets were a gift, if they are not in an accessible location we can work with guest services and relocate you to an area where you can enjoy the game. Do you have the tickets in hand already or know the specific seat location?
Jack
|
|

|
| |
 |
|
The Wild play at home on New Years Eve, will there be any
"event" to ring in the new year at the arena?
- Tim from Saint Paul, MN
|
Posted December 21, 2009 |
|
| |
 |
|
Tim,
There will be some New Year's Eve themed activities throughout the game, but no additional events are currently planned. I've passed your note on to our marketing team though for future consideration.
Thanks for writing in and happy holidays.
Jack
|
|

|
| |
 |
|
I recently read about a company, Daktronics, that makes
video boards for sports arenas. I saw some examples of
their product at arenas around the country. I love all the
video boards at the Xcel Center and was curious as to
whether they were from Daktronics or if another company
supplies you with video boards.
- Seberson from Bloomington, MN
|
Posted December 21, 2009 |
|
| |
 |
|
Seberson,
Yes, all the video boards in Xcel Energy Center were supplied by Daktronics. We're glad you like them. We do, too.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
How many miles is it if you walk around the inside
perimeter 3 times?
- Nancy from Minneapolis, MN
|
Posted December 21, 2009 |
|
| |
 |
|
Nancy,
I'm guessing you might have participated in the popular 10,000 Steps Program at Xcel Energy Center. Four laps on the main concourse is about a mile, so three laps would be about 3/4 of a mile.
If you or anyone out there would like more information about the program, visit this link: /arena/AtoZGuide.jsp
Jack
|
|

|
| |
 |
|
Since it is sold out, I am looking at purchasing some
club seats for the Taylor Swift concert off of StubHub
for May 7th. Do I receive all the amenities as listed on
your website even though I am purchasing through StubHub?
If so, what amenities exactly? Thank you very much.
- Jeff from Green Bay, WI
|
Posted December 21, 2009 |
|
| |
 |
|
Jeff,
StubHub is not our authorized ticket seller or reseller. I discourage folks from purchasing tickets from anywhere besides our box office or through Ticketmaster because we can't guarantee those seats. Also, should you lose or misplace the tickets, there is little to nothing our box office team can do to assist you because you did not purchase your tickets through a mechanism that we have the ability to track.
That said, amenities on the Treasure Island Resort & Casino club level are available to every guest that holds a club level ticket. However, the amenities do vary by event, so if there is something in particular you are wondering about, let us know so we can confirm.
Thanks for writing in.
Jack
|
|

|
| |
 |
|
Hi Jack,
I just heard that AC/DC has rescheduled a few shows for next April,
including one in Des Moines, IA. There is a show in Milwaukee that
has yet to be rescheduled, but I was wondering if there might be any
chance of bringing them back to St Paul. I realize you might not
have the authority to bring them back, but hopefully you can suggest
it to the right people. I missed them last January but am
hoping/praying there might be another US leg to the tour and
that they’ll consider St Paul again.
If you have any info or could mention it to anyone, I’d appreciate it.
Thanks Jack, you rock!
- Nate from Fargo, ND
|
Posted December 14, 2009 |
|
| |
 |
|
Hi Nate,
Thanks for the kind words. We are aware that AC/DC is looking to come this direction in the spring, and we have inquired about their availability. I don't have anything confirmed at this time, but we are just as hopeful as you that we can bring them back to Saint Paul again.
All the best,
Jack
|
|

|
| |
 |
|
Can I bring a child to the club level? Is there an age
restriction for that level?
- Tony from Pine City, MN
|
Posted December 14, 2009 |
|
| |
 |
|
Tony,
There are no age restrictions for the Treasure Island Resort & Casino Club Level. For most shows, anyone age 2 and older simply needs a ticket for admission, but you do need a club level ticket for access to that level unless you have a dinner reservation at Headwaters Bar & Restaurant also located on club level.
Thanks for your question,
Jack
|
|

|
| |
 |
|
What is the view really like from the seats behind the stage
at a concert? Is it completely obstructed from a backdrop or
can you still see the back of the band?
- Lisa from Hugo, MN
|
Posted December 3, 2009 |
|
| |
 |
|
Lisa,
In order to assist you, it would help to know which show you are referring to as every show sets up a little differently. When seats behind the stage are offered, performers know there are fans all the way around them and we can anticipate they acknowledge them during the performance.
Thanks,
Jack
|
|

|
| |
 |
|
I used to be an Usher for the Minnesota Kix, do you ever
hire older people as ushers at the Xcel Center?
- Roy from Quamba, MN
|
Posted December 3, 2009 |
|
| |
 |
|
Roy,
We are an equal opportunity employer, and each summer we evaluate our staffing levels. If any hiring is needed, we typically begin that process in early August. That allows for time to train the staff before the Minnesota Wild season begins. We currently have all of our usher positions full for the 2009-10 season, but you are welcome to contact our Guest Services department for an application. We will keep it on file should something change.
Thank you for inquiring,
Jack
|
|

|
| |
 |
|
What happens to all the hats thrown on the ice when a hat trick
is scored? I heard there is a discount in the Hockey Lodge on
hats when a hat trick is scored? How much do I save?
- Jim from Maplewood, MN
|
Posted December 3, 2009 |
|
| |
 |
|
Jim,
Hats that make it to the ice are collected, counted, and then the Wild Community Relations Department donates them to local children's hospitals.
The Hockey Lodge at Xcel Energy Center also offers a 15% discount on all hats the day the hat trick is scored.
Hope that helps,
Jack
|
|

|
| |
 |
|
We are going to a MN Wild game. Is it cold in the seating area?
- Sue from Sartell, MN
|
Posted December 3, 2009 |
|
| |
 |
|
Sue,
The temperature in the lower bowl averages 60-65 degrees during a Minnesota Wild game; a comfortable temperature for fans that also allows us to maintain the quality of the ice.
Thanks for your question,
Jack
|
|

|
| |
 |
|
Why doesn't the ice get slippery after the Zamboni
spreads the water over it between periods?
- Patty from Bloomington, MN
|
Posted December 3, 2009 |
|
| |
 |
|
Patty,
The ice is actually very slick just after the Zambonis finish resurfacing it. But, if you are on skates, it's an entirely different ballgame. Our operations crew that walks on the ice from time to time to complete maintenance always takes extreme care.
Thanks for your question,
Jack
|
|

|
| |
 |
|
What kind of refrigeration does a big NHL rink have, considering
it's a heated arena? Is it energy efficient?
- Mike from Binghamton, NY
|
Posted November 25, 2009 |
|
| |
 |
|
Mike,
Xcel Energy Center uses an indirect refrigeration system for the ice sheet. It's the same one utilized at most community arenas; it just has more capacity. We are usually always cooling the arena - even in the middle of winter. Large crowds at Wild home games can warm it up pretty quickly.
We have computer controls and sensors on our system that allow us to optimize energy usage by raising rates overnight and during non-use periods.
Thanks for your question!
Jack
|
|

|
| |
 |
|
Can you get Backstage passes for Jingle Ball? If so, How?
- Kia from Truman, MN
|
Posted November 25, 2009 |
|
| |
 |
|
Kia,
Now, why would you want one of those when the big show is going on out front? Ok, ok. We get it. Here’s the deal. Sometimes radio stations or fan clubs conduct special promotions to win a VIP pass or meet-n-greet opportunity, so consider contacting KDWB or the artists' fan clubs directly for details.
Thanks for your question and have fun at the show!
Jack
|
|

|
| |
 |
|
I have two teenagers that are attending the Jingle Ball concert.
Where is the best place to drop them off before the concert and
pick them up after the concert?
- Stephani from Woodbury, MN
|
Posted November 25, 2009 |
|
| |
 |
|
Stephani,
There is a cut-out along the north side of Kellogg Blvd., nearest the Gate 1 entrance to Xcel Energy Center. It's a convenient, covered location to pull over and drop them off/pick them up.
Hope this helps and thanks for writing in,
Jack
|
|

|
| |
 |
|
Hi Jack!
How many rows are in a section in the lower level seating?
I was just wondering because I just purchased tickets for
the Bon Jovi concert and I was wondering how far up I was.
- Tara from Richfield, MN
|
Posted November 25, 2009 |
|
| |
 |
|
Tara,
For most sections, the top row is numbered 26. I hope that helps and have fun at the show!
Thanks for writing in,
Jack
|
|

|
| |
 |
|
I saw highlights of the Minnesota Girls Volleyball tourney
and was wondering what floor the girls were playing on?
Could you let me know.
- Ty from Knoxville, TN
|
Posted November 25, 2009 |
|
| |
 |
|
Ty,
The court used for the Minnesota State High School Girls Volleyball tournament is a plastic / sport court, snap together floor. It's supplied by Midwest Courts.
Hope that helps.
Jack
|
|

|
| |
 |
|
Michael Buble' is playing in St. Paul on 3/28/10. Is he going to be at Xcel?
- Barb from Minneapolis, MN
|
Posted November 20, 2009 |
|
| |
 |
|
Barb,
We are holding dates for Michael Buble at Xcel Energy Center, but we don't have any official information to share at this time. Keep checking xcelenergycenter.com or sign up for our X-Press list to be the first to know when we announce a show.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
I find it very hard to find seating for ADA for the rodeo.
Where are the ADA seat in sec.102 and or 118. How far up are they?
Are they right side or left side? Can I have scooter with me?
- Bill from Ankeny, Iowa
|
Posted November 10, 2009 |
|
| |
 |
|
Hi Bill,
We certainly have ADA accessible seating available for the World's Toughest Rodeo on Jan. 29th and 30th. There are accessible platforms available in various locations on the lower level, club level, and upper level of the building. The platforms closest to the locations you mentioned would be in sections 103, 104, and 117. These platforms can accommodate wheelchairs, scooters, and walkers, and offer a folding chair for your companion. The accessible platforms are located at the top of various sections allowing access without requiring any stairs.
If you have any accessible seating needs please feel free to stop by the Xcel Energy Center Box Office, open 10:00 AM - 6:00 PM Monday-Saturday, or call the box office directly at 651-726-8240.
Thanks for your question and enjoy the World's Toughest Rodeo!
Jack
|
|

|
| |
 |
|
Do children under the age of two need to have a ticket purchased
for the Disney on Ice Princess Classics?
- Lisa from Buckman, MN
|
Posted November 9, 2009 |
|
| |
 |
|
Lisa,
Your question is one we get pretty often this time of year. Anyone who has celebrated their first birthday needs a ticket for Disney on Ice.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
Hi Jack, I want to get the e-mail for the pre sales on concerts
(especially Bon Jovi) and I just signed up for the x press notices.
My question is when will I receive my first pre sales concert ticket
e-mail? They go on sale tomorrow (pre sale). Also, I have a friend
that received this e-mail can he forward the e-mail to me and I can
get the tickets through that forwarded e-mail? Thanks, Kim
- Kim from Cottage Grove, MN
|
Posted November 6, 2009 |
|
| |
 |
|
Kim,
Glad you signed up for X-Press - now you'll be among the first to know when we announce shows. The Bon Jovi email was sent midday on Wednesday, Nov. 4. For most events, if a friend forwards the email, you should be able participate in the presale. Sometimes the presale is limited (i.e. Minnesota Wild Season Ticket Holders only). However, as much as possible we work with acts coming to Xcel Energy Center to provide our fans with presale access.
Great question.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
Is the clear material around the rink above the boards plexiglass or tempered glass?
- Jake from Isanti, MN
|
Posted November 5, 2009 |
|
| |
 |
|
Jake,
The clear material around the rink above the boards is tempered glass.
Thanks for your question,
Jack
|
|

|
| |
 |
|
Hey,
My friend bought some tickets for a Wild game, but forgot to get tickets
for the River Center Parking ramp. Is there a way to get the parking
pass WITHOUT buying more tickets to the game?
- Jake from Osceola, WI
|
Posted October 29, 2009 |
|
| |
 |
|
Hi Jake,
Thanks for coming out to the Wild game. Regarding parking, while the RiverCentre ramp does sell parking in advance for concerts, because of commitments to Wild season ticket holders the ramp isn't able to make advance parking available to buyers of individual Wild games. You can still certainly park there when you come down, though, and there are a lot of parking options around us. A good source of information is at the Parking page on our website. Hope that helps - and GO WILD!
Jack
|
|

|
| |
 |
|
Just wondering if there are any bar/restaurants open that are in
the Xcel Center during concerts that are accessible without a ticket
for the concert? We are looking to be at the venue during a
concert that our kids will be attending!
- Cindy from Forest Lake, MN
|
Posted October 29, 2009 |
|
| |
 |
|
Cindy,
For most shows that have a younger audience attending a concert without their parents -- but their parents want to stay close by due to driving needs, travel distance, etc. -- Xcel Energy Center does provide a parents' room at no charge. At this time our dining areas are only open to ticketed patrons, but I think that's a great idea for us to consider and will pursue it here internally.
Thanks for the great question!
Jack
|
|

|
| |
 |
|
What surface do the Minnesota Swarm Play on?
- Adam from Kenyon, MN
|
Posted October 27, 2009 |
|
| |
 |
|
Adam,
The Minnesota Swarm play on Sportexe artificial turf that we lay out over our ice surface and Velcro together. I believe there are about 13 rolls that cover the 200' x 85' rink surface. It's about an inch thick; one half inch is padding, the other half inch is turf.
Glad to see you are already thinking about lacrosse season!
Jack
|
|

|
| |
 |
|
Jack - I'm planning on going to Jingle Ball this December,
and I'm wondering how much are floor seats rows 1 - 10 going
to range from? I looked online but they said between $47-73.
Seems way too cheap.
- Tayler from Farmington, MN
|
Posted October 27, 2009 |
|
| |
 |
|
Tayler,
For the 101.3 KDWB Jingle Ball concert on Dec. 6, the rows on the floor you are referring to are the top price of $73 per ticket, plus fees. And, we agree with you -- these are great prices for this year's stellar line up! Enjoy the show.
Jack
|
|

|
| |
 |
|
Are cameras allowed for Wild hockey games? I haven't had
a problem bringing one into the arena yet, but I'm not sure if technically it's allowed.
- BurnsyLover from Princeton, MN
|
Posted October 27, 2009 |
|
| |
 |
|
BurnsyLover,
Cameras are allowed, but there are some guidelines to follow. You can find them listed under Camera Policy in our A to Z Guide. I hope that helps, but if you still have questions, let me know.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
I placed my order on line and asked for a retail outlet pickup.
My question is: There are no retail pickup locations near by
where I live, can I change how I receive my tickets?
Please let me know, thanks....
- Melissa from Eau Claire, WI
|
Posted October 22, 2009 |
|
| |
 |
|
Melissa,
I'm guessing from reading your question that you ordered your tickets through Ticketmaster. If that was the case, call Ticketmaster's Customer Service line at 800-653-8000. They should be able to assist you with alternative delivery methods.
Let me know if we can assist with anything further.
Thanks,
Jack
|
|

|
| |
 |
|
Hey Jack! We were wondering how many seats total are in the Xcel Energy Center?
- Kit and Kat from Wanamingo, MN
|
Posted October 21, 2009 |
|
| |
 |
|
Kit and Kat,
It's a bit tricky. Our seating capacity depends on the configuration of the event in the building. For Minnesota Wild games it's 18,064, but we do have standing-room availability as well, which can take us over 19,000. For concerts, we can configure the arena to seat more than 20,000 by adding folding chairs on the floor.
Thanks for your question.
Jack
|
|

|
| |
 |
|
How do you go about switching over Xcel Energy Center
from a Hockey Setting to a Concert Setting?
- Kevin from Minneapolis, MN
|
Posted October 8, 2009 |
|
| |
 |
|
Kevin,
How we convert the arena differs depending on the events we are converting to or from. To address your question of converting from a hockey setting to a concert setting, it generally plays out like this:
1) Immediately upon the conclusion of a Minnesota Wild game, we resurface the ice 3 times with the Zambonis.
2) Then, the ice is covered with over 500 - 4 x 8 ft. sheets of fiberglass/foam composite.
3) Once this is done, our team breaks into groups so the following work happens simultaneously:
- Hockey glass and some of the boards are removed
- Conversion of the players benches, tunnels, and penalty box back to seating
- Removal of seating in sections 119 - 126 to make room for the stage and show to load in
- Removal of seating in sections 107 and 113 to allow floor access for the concert crowd
- Stage is built
- Hockey locker rooms are converted to concert dressing rooms
4) In the morning, the tour semis arrive to load in the concert gear and another crew works directly with them to set up the concert production.
5) Typically, the last piece is setting out a couple of thousand chairs on the floor.
6) At the conclusion of the concert, the process is reversed and concludes with the Zambonis back resurfacing the rink by 6 a.m. the next morning.
As you can tell, the process involves an incredible amount of work in a very short period of time. We are fortunate to have a very talented staff that works extremely hard to pull every one of our 150+ events a year together seamlessly.
DIY Network's "Project Xtreme" dedicated an entire episode to our conversion process last year. You can watch the episode here at diynetwork.com. Scroll to video titled "Coldplay Concert: Hockey Rink."
Thanks for the great question!
Jack
|
|

|
| |
 |
|
How does someone become an NHL referee?
- Wallace from NE Minneapolis, MN
|
Posted October 1, 2009 |
|
| |
 |
|
Wallace,
That's an interesting question, and one I'm not sure I am equipped to answer. But, I did find this information on NHLofficials.com that you might find helpful: How to Become an NHL Referee
Good luck!
Jack
|
|

|
| |
 |
|
How and when do you make ice for hockey games?
Who makes it and how many people does it take?
- Sklyer from Woodbury, MN
|
Posted September 25, 2009 |
|
| |
 |
|
Excellent question, Skyler. Travis Larson, Xcel Energy Center's Ice Operations Manager,
can tell you all about the process.
|
|

|
| |
 |
|
How does a person go about getting to ride the zamboni
between periods at a Wild game?
- Monty from Alexandria, MN
|
Posted September 24, 2009 |
|
| |
 |
|
Monty,
Thanks for your question. It's one we get pretty often around here.
Fans have 2 opportunities to ride the Target Red Hot Seats during a Wild game. Fans may either register to win 2 spots on the Target Red Hot Seats at the Community Relations Booth (located behind section 125), or they can text-to-win 2 seats during the first intermission.
The Waste Management Zamboni and Bud Light Zamboni are usually reserved for season ticket holders, community and corporate partners.
Hopefully we'll see you on the ice sometime soon.
Jack
|
|

|
| |
 |
|
What are the best concerts Xcel has hosted since its inception?
- Richard from Hastings, MN
|
Posted September 24, 2009 |
|
| |
 |
|
Richard,
We've had a lot of great shows here, but if I have to pick my favorites they would be Paul McCartney, Bruce Springsteen (especially the Vote for Change show when Neil Young joined them), Bob Seger, Roger Waters, the Rolling stones, and Simon & Garfunkel.
If you are interested, we keep an updated history of events on our site: Xcel Energy Center Timeline.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
Jack - Is it possible to bring a Boy Scout Troop in for a tour
of Xcel Energy Center?
- Greg from Lakeville, MN
|
Posted September 23, 2009 |
|
| |
 |
|
Greg,
Good question. It's one we get pretty often.
When available, tours of the public areas of Xcel Energy Center are typically scheduled on non-event weekdays. Reservations are required. Tours begin at Gate 1 of Xcel Energy Center and include a 15-minute informative lecture on the many amenities of our complex. Guests are then guided through each of the four levels of the arena to see what each level has to offer.
To inquire about available tour dates or to schedule a group tour, please call Bree Oslin at 651-726-8145. The cost is $1.00 per person (children under 6 are free).
Thanks for writing in,
Jack
|
|

|
| |
 |
|
How do you put a birthday message or any message during a Wild
game on the big screens on the jumbotron thing at center ice.
Also, how much would it cost?
- Kyle from Andover, MN
|
Posted September 22, 2009 |
|
| |
 |
|
Kyle,
Good question. Through a donation of $50, fans may have their message in lights on the scoreboard of Xcel Energy Center. Messages will run during the second period of each Minnesota Wild home game. Requests should be received at least 48 business hours in advance of game time.
A photo of your scoreboard message will even be mailed to you after the game.
Go to wild.com under the State of Hockey tab or call 651-602-6000 for more information.
Thanks for writing in,
Jack
|
|

|
| |
 |
|
How can I become an employee in your department and/or with Xcel Energy Center?
- David from Minneapolis, MN
|
Posted September 21, 2009 |
|
| |
 |
|
If you are interested in working with us, visit our job board to see the current availability of positions. We are an equal opportunity employer and are always looking for good people to join our team.
Thanks,
Jack
|
|

|
| |
 |
|
What was your favorite match at Raw Live?
- Dylan from Apple Valley, MN
|
Posted September 8, 2009
|
|
| |
 |
|
Hi Dylan,
Honestly, I'd have to say the first match of the night really started things off with a bang! I wasn't expecting to see my favorite Irish sidekick Hornswaggle right off the bat, but his timing couldn't have been more perfect. Evan Bourne was taking a pretty good beating from Chavo at the time - Hornswaggle to the rescue! You also can't beat the grand finale 20-minute match between John Cena and Randy Orton - too bad it had to end in a DQ.
Hope you had a good time, too. Thanks for writing in.
Jack
|
|

|
|
|
|
|
Do you have a lost and found?
|
Posted September 3, 2009 |
|
| |
 |
|
Yes we do, and our manager Sharon tells you how to contact the lost and found.
|
|

|
|
| |
 |
|
Can I bring my camera to the concert?
|
Posted September 3, 2009 |
|
| |
|
|
It just depends. Every show is different. Because each artist has different guidelines for their show, it’s always best to check the event page on xcelenergycenter.com for specifics on the show you will be attending. As a general guideline, cameras with a detachable lens or a lens length longer than two (2) inches are not allowed inside. The use of flash photography may also be prohibited.
For most of our shows, we post great photos the next day. You can check them out here.
For complete camera/video info, visit our A to Z guide.
|
|

|
|
| |
|
|
On the internet I see tickets for sale before Xcel Energy
Center has even announced the show coming to
Saint Paul - what gives?
|
Posted September 3, 2009 |
|
| |
 |
|
First, make sure and sign up for X-Press – the official newsletter of Xcel Energy Center - and be the first to know about concerts, the latest news and receive special ticket offers.
Ah, the “secondary ticket market.” Many secondary ticket sites will speculate that they will be able to get tickets when they go on sale to the public. Sometimes you’ll see a notation on those sites that states, “We guarantee you these seats or better,” and the listing is for the very last row in our building so any seat they end up offering is going to technically be “better.”
All I can say is “BUYER BEWARE.”
So, let’s say you lose the ticket. If you bought it from our authorized partner, Ticketmaster, and you let us know the credit card information for the card you used to purchase the ticket(s), with a little advanced warning we can track down your ticket and help you replace it in time for the show. If you bought your tickets from a non-authorized site/seller we would direct you back to them for help because we have no way of tracking down the information. See what I’m getting at?
Or worse, you show up at the gate with your ticket purchased from an unauthorized seller and are told it’s actually been stolen, or was reported lost. Again, we have no way to access that ticket information, so we’d refer you back to them for assistance.
It’s always best to buy tickets for Xcel Energy Center events from our authorized ticketing partner, Ticketmaster. Tickets can be purchased for all Xcel Energy Center events including Minnesota Wild and Minnesota Swarm games, in person at the Xcel Energy Center Box Office, online at ticketmaster.com or by phone at 800-745-3000. For more information, click here. ???
|
|

|
|
| |
|
|
|
|
| |
|
|
|
|