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Guest Services & Arena Policies
Guest Services
Xcel Energy Center is dedicated to providing an exciting and memorable guest experience while ensuring the safety and security of all guests. The following guide provides information and policies/rules for attending any Xcel Energy Center event. These policies apply to all guests. Guests who violate any of the policies will be escorted by security out of the arena. Additionally, Xcel Energy Center management reserves the right to suspend season ticket privileges for guests who do not comply with these event policies.
There are three (3) Guest Services locations in Xcel Energy Center. They are located on the 100 level at section 104/105, the RBC Wealth Management Club Level at section C9, and at section 206 of the 200 level. They are staffed with knowledgeable Guest Services representatives who will assist you with your questions and concerns. The Guest Services phone number is 651-726-8200.
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Arena Policies
Banners and Signs
Banners and signs are allowed into the facility as long as they are no bigger than 2 ½ feet x 2 ½ feet and contain NO sticks, poles or offensive/vulgar language. They may not be hung or fastened anywhere in Xcel Energy Center. Signs must be handheld and displayed at appropriate times without impeding the experience of guests around them. This is subject to change at any time based on a specific request from the event or promoter.
Camera Policy
The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter:
Sporting Events
Non-flash, still cameras of any type may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Any tripod or other photography equipment may not be used or placed in any area of the building without building issued media credentials.
Concerts and Other Events
Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Xcel Energy Center concerts. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable.
Video Recorders or Digital Cameras
Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Xcel Energy Center reserves the right to examine and prohibit use of any camera that staff deem unacceptable. Audio recorders are not allowed at any time.
Failure to comply with Xcel Energy Center camera policy may result in the film being confiscated.
Cellular Phones and Pagers
The use of cellular phones and pagers is permitted provided they do not interfere with other guests' enjoyment of the event.
Exit and Re-Entry
There is no re-entry to the arena.
Food and Beverages / Bottles and Cans
Guests are not permitted to bring any outside food or beverages into Xcel Energy Center. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests.
Beer and alcohol sale during sporting events: With 10 minutes left in the game all concourse beer and alcohol sales will end. The Iron Range Grill and RBC Wealth Management Club Level bars stay open 20 minutes after the game and Headwaters Bar & Restaurant stays open up to one (1) hour after events.
Beer and alcohol sale during concerts and other events: Sales end one (1) hour from the scheduled end of the event.
Gate Opening Times
Gates open one (1) hour prior to all events. The exception is VIP Gate 5, which opens two (2) hours prior to all Minnesota Wild and Swarm games, allowing premium seat holders early access to the RBC Wealth Management Club Level restaurant and the Executive Suite Level. There may be occasional gate opening time changes for special circumstances.
Guest Conduct
Xcel Energy Center is committed to providing a fun, family atmosphere in the arena. Guests using foul language or appearing to be in an intoxicated condition will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. For the comfort and enjoyment of our guests, noisemakers of any type (e.g., air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact an Xcel Energy Center staff member.
Lost Children
In the event a child and parent become separated, Xcel Energy Center is proud to offer the Tag-a-Kid Program. This is a free in-house service in which a colorful wristband is placed on a young visitor that notes their parents' seat location. The Tag-a-Kid Program helps lost children and parents reunite easily by registering the parents' contact information and noting the child’s seat location on the wristband. For additional information or to register, visit any of the Guest Services desks located at 102, C9 and 207, as well as the Suite Concierge desk.
Restrictions
In the interest of guest safety and enjoyment Xcel Energy Center reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of the guests may be prohibited. Xcel Energy Center bans guns on the premises.
Resale of Arena Tickets
To protect your investment it is recommended that you purchase tickets only through authorized outlets, such as the Xcel Energy Center Box Office or Ticketmaster (800-745-3000 or www.ticketmaster.com). Tickets purchased through other channels may be lost, stolen or counterfeit. Xcel Energy Center does not assume any responsibility for replacement or reimbursement of any such tickets.
Smoking
Xcel Energy Center is a smoke-free arena. Smoking, including e-cigarettes, anywhere in the building is strictly prohibited. Designated smoking areas are located outside the arena at Gates 3 and 4. It is requested that guests outside the arena be at least 20 feet away from any entrance to smoke.
Still didn't find the information you were looking for? Visit our A to Z Guide.
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