A to Z Guide

10,000 Steps Walking Program
The 10,000 Steps Walking Program is available at Xcel Energy Center Tuesday through Thursday of non-event days from 11 AM - 2 PM and runs from October through April.  As a member of the 10,000 Steps Program, you are eligible for prizes from Regions Hospital, Health Partners, Minnesota Wild and Xcel Energy Center.

Registration information can be obtained by calling 952-883-7800. For more information on the program, visit www.regionshospital.com.

A
Access Privileges

• 100 Level Concourse: All patrons with a ticket to the event or proper working credentials 
• Club Cambria Executive Suite Level: Club Cambria Executive Suite Level ticket holders or properly credentialed working personnel only (with the exception of some concerts)
• Treasure Island Resort & Casino Club Level: Treasure Island Resort & Casino Club Level ticket holders or properly credentialed working personnel only
• 200 Level Concourse: All patrons with a ticket to the event or proper working credentials
• Event Level: Properly credentialed working personnel only or main floor seating ticket holders 
• Press Level: Properly credentialed working personnel only

Accessibilty Information (ADA)

Address and Phone Numbers

ATM Locations
There are four (4) Wells Fargo ATMs for your convenience located throughout Xcel Energy Center. Locations include:

• Section 102 / Gate 1 lobby near Xcel Energy Center Box Office (Wells Fargo) 
• Section 114 / Gate 3 (Wells Fargo) 
• Section 119 / Gate 4 near the Iron Range Grill (Wells Fargo) 
• Section 201 (Wells Fargo)

B
Baby Changing Areas
Baby changing stations are located in all public restrooms. In addition, family restrooms are available on all levels of the arena.

Banners and Signs
Banners and signs are allowed for some events. However, they may not be hung or fastened anywhere in Xcel Energy Center.

Binocular Rental
Xcel Energy Center has a limited supply of binoculars that can be rented on a first come - first served basis. A $20 deposit must be left at the time of rental. Upon return of the binoculars, $15 will be returned, thus making the rental cost $5. All binoculars can be rented at our Guest Services desk located at Section 105.

Box Office

Business Center
The Minnesota Wild has partnered with Imaging Path to provide an on-site business center to assist you with all of your document needs. Services include copying, printing, scanning and finishing. The business center is located directly across from Gate 5 and is open Monday through Friday from 9 AM to 5 PM.

C
Camera Policy
The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter:

• Sporting Events
  Non-flash, still cameras of any type may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Any tripod or other photography equipment may not be used or placed in any area of the arena without prior approval.
   
• Concerts and Other Events
  Cameras with a detachable lens or lens of more than two (2) inches are prohibited from all Xcel Energy Center concerts. The use of flash photography may also be prohibited. The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable.
   
• Video Recorders and Digital Cameras
  Video recorders or digital cameras with recording capabilities are prohibited at any time during an event. Xcel Energy Center reserves the right to examine and prohibit use of any camera that staff deem unacceptable. Audio recorders are not allowed at any time.

The use of cellular phones and pagers is permitted provided they do not interfere with other guests' enjoyment of the event.

Charitable Donations
Our company receives many requests for donations and each and every one is given serious consideration. Please click here for information about donation requests.

Children
For most events children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. Fold-up strollers should be stored under your seat while non-folding strollers should be checked at Guest Services, located near sections 104/105, on the 100 Level.

Community Relations
During all Minnesota Wild and Minnesota Swarm home games, fans may visit the Community Relations Center behind section 124 for more information on community programs or call 651-602-6000.

Minnesota Wild Foundation

The Minnesota Wild proudly introduces the new Minnesota Wild Foundation. Thanks to the generosity of our fans and devoted partners, the Minnesota Wild has always had the ability to make positive and lasting contributions to this community. And now, with the establishment of the new Minnesota Wild Foundation, together, we will continue to touch the lives of countless ill and underprivileged children and their families throughout “The State of Hockey” and continue to focus on building and enhancing key community relationships.

State Of Hockey Tribute

In the years leading up to the completion of Xcel Energy Center, Minnesota Wild and Xcel Energy Center officials envisioned museum exhibits in the arena dedicated to Minnesota’s contributions to the sport of hockey. Below are listed the exhibits that can be viewed in Xcel Energy Center:

• Wells Fargo Jersey Wall: The jerseys of approximately 200 high school hockey teams (almost all of the boys' programs and about a third of the girls) are on display on the Club Cambria Executive Suite Level. These pose a striking tribute to high school hockey in the state and highlight the hosting of both the annual boys and girls MSHSL tournaments each February and March in the arena. 
   
• Minnesota State High School League Tournaments: As a complement to the high school jersey exhibit, St. Paul Pioneer Press headlines from eighteen selected tournaments are displayed on eight support pillars that surround the lower level. The exhibit begins with the very first event in 1945 and includes representations from the second level boys’ tournament as well as the girls’ competition that began in 1995. 
   
• College Hockey Awards: Located outside the Iron Range Grill just inside Gate 4 are the Hobey Baker and Patty Kazmaier Awards annually honoring the nation's most outstanding male and female college players. 
   
• US Hockey Hall of Fame Museum Exhibits: The 100 level's Iron Range Grill restaurant features six exhibit cases relating to the Eveleth, Minnesota-based tribute to hockey in the United States. Two cases are dedicated to the museum and its exhibits while four rotate on a two-year basis and highlight various Iron Range communities as well as the areas' outstanding players and teams. In addition, the walls feature murals of past senior, high school, and youth teams from across "the Range." 
   
• WCHA Jerseys: As host of the WCHA's Men’s Final Five Tournament, Xcel Energy Center displays the jerseys of the league's ten member teams just inside Gate 2. In the same general vicinity is the restored original Zamboni from the St. Paul Auditorium, wall hangings recognizing historic moments in Minnesota hockey and an exhibit on the Broadmoor Trophy that goes to the winner of the Final Five event. 
   
• St. Paul Champions: The Treasure Island Resort & Casino Club Level exhibits honor St. Paul minor league (plus one major league) champions representing the seasons of 1919-20, 1934-35, 1948-49, 1959-60, 1960-61, and 1964-65. These exhibits include a replica jersey and St. Paul Pioneer Press' headlines and photographs that appear on six support pillars near the surrounding seating area. Also on this level a hockey/corporate timeline feature significant events in both Minnesota and Treasure Island history. 
   
• Other Exhibits: Rotating exhibits on various aspects of Minnesota hockey can be found in the Hockey Lodge and at Gate 3. The latter area also features an exhibit on Mr./Ms. Hockey that annually recognizes the most outstanding male and female Minnesota high school hockey players. Other lower-level concourse wall exhibits feature Minnesota North Star's announcer Al Shaver, hockey legend Herb Brooks and former Wild player Sergei Zholtok. The 200 level concourse highlights the state's first major league team, the St. Paul Athletic Club, and its greatest player Frank "Moose" Goheen. Also on that level are photomurals of historic Minnesota arenas and wall treatments of junior and women's hockey. The Minnesota Intercollegiate Athletic Conference has its own jersey display representing the league's nine varsity programs.

Concert and Event Merchandise
Levy Restaurants coordinates special event and concert merchandise for Xcel Energy Center. Questions on concert and event merchandise can be directed to Xcel Energy Center's Levy Restaurants office at 651-726-8130.

Concessions
Xcel Energy Center features numerous concession stands and portable stands operated throughout the arena, which are supplied by Levy Restaurants. Levy Restaurants can be reached at 651-726-8130. A wide selection of food is available ranging from carved sandwiches, wraps, cheese steak sandwiches, brick oven pizza, fish and chip baskets and specialty BBQ, but there are also arena favorites – popcorn, hot dogs, bratwurst, hamburgers, personal pan pizzas, and chicken tenders. The Iron Range Grill restaurant, located at section 120 (Gate 4), also features bar service and a sports bar menu with 40 flat screen televisions to catch the most current sporting action.

Alcohol sales (including beer, spirits and wine) end during the 3rd period of Minnesota Wild games. Beer and alcohol sales during concerts and other events will cease prior to the end of the event, but no later than one (1) hour from the scheduled end of the event. 

Contact Us

Contests
Eligibility and Limitations: A parent or guardian of any participant who is a minor must sign a release on behalf of the minor to be eligible to receive a prize, but the Company reserves the right to refuse to award a prize to or on behalf of any minor. Only one (1) prize per household for this contest. Only one (1) prize per household from any of the Company’s contests within any sixty (60) day period. Employees of the Company, this contest’s participating sponsors and their advertising agencies, and members of the immediate family of any such persons are not eligible to participate and win. The term “immediate family” includes spouses, siblings, parents, children, grandparents, and grandchildren, whether as “in-laws,” or by current or past marriage(s), remarriage(s), adoption, co-habitation or other family extension, and any other persons residing at the same household whether or not related.

D
Directions
Major highways (Interstate 94 and 35E) run through downtown Saint Paul, making Xcel Energy Center easily accessible from all parts of the state. The arena is located on the corner of Kellogg Boulevard and West Seventh Street.  Detailed directions

Door Opening Times
Gates open one (1) hour prior to most events. The exception is VIP Gate 5, which opens two (2) hours prior to all Minnesota Wild and Swarm games and one (1) hour for most other events, allowing premium seat holders early access to the Treasure Island Resort & Casino Club Level restaurant and the Club Cambria Executive Suite areas. (There may be occasional gate opening time changes for special circumstances.)

E
Elevators / Escalators
Elevators are located throughout Xcel Energy Center. The escalator on the 100 level at section 107 provides access to the Treasure Island Resort & Casino Club Level and the 200 Level.

Emergency Event Phone Number
The emergency event phone number is 651-726-8200. This number can be used in case of emergency during an event. If you are expecting an emergency phone call, please leave your name and seat location at Guest Services at section 104/105. If a message is received, a guest services representative will deliver the message to you at your seat.

Exit and Re-Entry
There is no re-entry to Xcel Energy Center.

F
Family Room
A family room is available for selected events at Xcel Energy Center. The family room provides parents or chaperones of event patrons (who do not want to purchase a ticket) a complimentary place to relax throughout the event. Limited refreshments will be available, along with television and/or movies played on the family room’s theater-style projection system. Please contact the box office at 651-726-8240 to verify if a particular event will have a family room available.

Fan Mail
Letters for artists or performers should be mailed to:
175 West Kellogg Boulevard, Suite 501
Saint Paul, MN 55102

Letters for Minnesota Wild and Swarm players should be mailed to:
317 Washington Street
Saint Paul, MN, 55102
Please address letters to players individually.

First Aid
Regions Hospital First Aid Station is located at section 104/105, next to Guest Services, on the 100 level. Contact any Xcel Energy Center staff member if you need assistance.

Food and Beverages / Bottles and Cans
Guests are not permitted to bring any outside food or beverages into Xcel Energy Center. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests.

Beer and alcohol sale during sporting events: With 10 minutes left in the game all concourse beer and alcohol sales will end. The Iron Range Grill and Treasure Island Resort & Casino Club Level bars stay open 20 minutes after the game and Headwaters Bar & Restaurant stays open up to one (1) hour after events.

Beer and alcohol sale during concerts and other events: Sales end one (1) hour from the scheduled end of the event or as dictated by the event.

Fundraising for Non-Profit Organizations
Levy Restaurants partners with area non-profit organizations to staff concession stands in exchange for donations to their organization. For more information, call 651-726-8124.

G
Group Sales
For group tickets for select shows, contact the Group Sales Department at 1-866-XCELTIX or 651-312-3486.

Guest Conduct
Xcel Energy Center is committed to providing a fun, family atmosphere. Guests using foul language or appearing to be intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. For the comfort and enjoyment of our guests, noisemakers of any type (e.g., air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact an Xcel Energy Center staff member.

Guest Services
There are three (3) Guest Services locations in Xcel Energy Center. They are located on the 100 level at section 104/105, the club level at section C9, and at section 206 of the 200 level. They are staffed with knowledgeable guest services representatives who will assist you with your questions and concerns. The Guest Services phone number is 651-726-8200.

H
Hockey Lodge
The Hockey Lodge team store is located in the main lobby of Xcel Energy Center.  As the official team store, the Hockey Lodge offers fans the widest variety of team publications and merchandise for not only the Minnesota Wild and Swarm, but also North Stars, WCHA, Minnesota RollerGirls and other special event merchandise. Hockey Lodge kiosks are open during games and are located just inside Gate 2, on the 200 Level at Section 215 and on the Treasure Island Resort & Casino Club Level behind Sections C9-10. Hockey Logde locations also include Burnsville Center and Maplewood Mall.

Visit the Hockey Lodge online catalog at www.hockeylodge.com.  To place orders by telephone, call 651-726-8250.

Regular store hours:  Monday through Saturday from 10 AM to 6 PM and during Wild and Swarm home games
Summer store hours: Monday through Saturday from 11 AM to 5 PM.

L
Lost and Found
During an event, lost and found service is located at Guest Services at Section 104/105 on the 100 Level. Found items will be stored for 30 days. To learn if an item has been recovered, please call 651-265-4817. Xcel Energy Center is not responsible for lost or stolen items.

Lost Children
Guests are encouraged to instruct children in their group what to do if they get lost. If a child is lost or separated from his or her group, the child should ask the nearest Xcel Energy Center staff member for help. A lost child will be taken to Guest Services at Section 104/105. Parents looking for a child should follow the same procedure. Children who retain their ticket stub are much easier to locate and bring back to their seats and parents.

Please also see Tag-a-Kid Program.

M
Merchandise/Souvenirs
Xcel Energy Center has merchandise locations throughout the arena to satisfy your souvenir needs. Minnesota Wild and Swarm official merchandise can be purchased throughout the arena during a game and at Hockey Lodge store locations all-year-round. (See Hockey Lodge for store details.)

P
Parking

Pay Phones
There are a number of pay phones located throughout Xcel Energy Center, with the largest number being near the box office at Gate 1. TDD/TTY phones are located at the VIP Concierge desk at Gate 5 for Treasure Island Resort & Casino Club Level and Club Cambria Executive Suite Level patrons, at Gate 3 on the 100 Level, and by the box office.

Police and Security
For your safety and convenience, security personnel are stationed throughout the arena. I f you have an emergency, please notify the nearest Xcel Energy Center staff member immediately.

R
Radio Broadcast – Wild Games
Listen to Bob Kurtz while former Minnesota North Star Tom Reid serves as the color analyst for each and every game across the Minnesota Wild Minnesota Wild Radio Network.  WCCO Radio (830 AM) is the official flagship station of the Minnesota Wild.  All Minnesota Wild games can be heard on WCCO Radio and the Minnesota Wild Radio Network. In-arena broadcast can be heard on 95.7.

Recycling
In September of 2009, Xcel Energy Center, along with the adjacent Saint Paul RiverCentre and Legendary Roy Wilkins Auditorium, began implementing our "50-50 in 2" waste-reduction plan, the first of a multi-phased approach that will encompass several initiatives over the coming years with a key element being recycling. Guest participation is imperative to its overall success. Click here to learn more.

Restaurants
Xcel Energy Center features a wide variety of restaurants including Headwaters Bar & Grill and Iron Range Grill. Headwaters Bar & Grill is located on the Treasure Island Resort & Casino Club Level and accepts reservations for all Wild and Swarm games and most Xcel Energy Center events. To make a reservation, please call 651-726-8400. The Iron Range Grill is located on the 100 level near Gate 4 and is open to all Xcel Energy Center patrons.

Restrictions
In the interest of guest safety and enjoyment, Xcel Energy Center reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of the guests may be prohibited. Xcel Energy Center bans guns on the premises.

S
Security
For your safety and convenience, security personnel are stationed throughout the arena. If you have an emergency, please notify the nearest Xcel Energy Center staff member immediately.

Smoking
Xcel Energy Center is a smoke-free arena. Smoking anywhere in the building is strictly prohibited. Designated smoking areas are located outside the arena at Gates 3 and 4.

Sustainability
Xcel Energy Center and Saint Paul RiverCentre are known for being passionate about creating the best experiences imaginable for their guests, and that includes providing a setting that is a model of sustainable practices. Click here to learn more about our campus-wide sustainability initiatives.
 

T
Tag-a-Kid Program
In the event a child and parent become separated, Xcel Energy Center is proud to offer the Tag-a-Kid Program. This is a free in-house service in which a colorful wristband is placed on a young visitor that notes their parents' seat location. The Tag-a-Kid Program helps lost children and parents reunite easily by registering the parents' contact information and noting the child’s seat location on the wristband. For additional information or to register, visit any of the Guest Services desks located at 102, C9 and 207, as well as the Suite Concierge desk.

Television Broadcast – Wild Games
Minnesota Wild games can be seen on Fox Sports Net (FSN) North cable television, as well as KSTP 5 Eyewitness News and KSTC-TV 45 over-the-air television. Dan Terhaar provides the play-by-play and Mike Greenlay is the color analyst.

Tickets

Tours
When available, tours of the public areas of Xcel Energy Center are typically scheduled on non-event weekdays. Reservations are required. Tours begin at Gate 1 of Xcel Energy Center and include a fifteen minute informative lecture on the many amenities of our complex. Guests are then guided through each of the four levels of the facility to see what each level has to offer.

To inquire about available tour dates or to schedule a group tour, please call Bree Oslin at 651-726-8145. The cost is $1.00 per person (children under 6 are free).

A taxi stand is located on Kellogg Boulevard on the south side of the arena.

W
Wild Kids Club
For a small fee, kids can join the Minnesota Wild Kids Club. Membership includes a packet of Wild goodies, discount card for the Hockey Lodge, member ID card, Wild Kids Club Newsletter and invitations for special events. For more information, please call 651-602-6000 or send an email to kidsclub@wild.com.

Wheelchairs 
Xcel Energy Center has a limited number of wheelchairs available for guests in need of assistance. These wheelchairs are available on a first-come, first-served basis and cannot be reserved in advance. Complimentary wheelchairs are available at Guest Services, which is located on the concourse at Section 105. A state issued drivers license must be left at Guest Services to ensure the return of the wheelchair.

Will Call

X
Xcel Energy Puck Wall
Fans can give their own name a permanent place at Xcel Energy Center, honor family members and friends, or celebrate a special event or memory in a unique and lasting way. Pucks will become a permanent part of the Xcel Energy Puck Wall, located by Section 124.

Replica pucks, reprising your message, are sure to become treasured keepsakes. Replica pucks are identical to the puck that is placed on the wall except the replica puck has the Wild logo in the center. Personalized pucks make a wonderful, once-in-a-lifetime gift.

To order your personalized puck, call 651-602-6000 or email community@wild.com for more information.