Accessibility Guide

The Minnesota Wild and Xcel Energy Center strive to provide excellent service to all guests. We are pleased to welcome guests of all abilities to our facility. For those guests with specific needs, we offer the following services in accordance with ADA (Americans with Disabilities Act). Should you have any questions, please do not hesitate to contact a Guest Service staff member at 651-726-8200 or at info@xcelenergycenter.com. We welcome all comments and suggestions.

Assisted Listening Devices (ALD)
Headsets and receivers for the ADA approved Telex ALD system are available free of charge at the Guest Service Desk near section 104/105 and at the suite concierge desk near Gate 5. A driver’s license or state issued ID is required to ensure return of equipment.

Accessible Seating
Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through Ticketmaster and the Xcel Energy Center Box Office. If you have any questions regarding accessible seating or specifications of a particular location, please contact the Xcel Energy Center Box Office at 651-726-8240.

Concession Stands, Drinking Fountains and ATMs
All concession stands, drinking fountains and ATMs throughout Xcel Energy Center are accessible.

Drop-Off Location
An accessible drop-off area is available and located at the southeast entrance (Gate 1) of Xcel Energy Center at 175 West Kellogg Boulevard. Please note that for many events this option is not available for pick-up as Kellogg Blvd. is closed for pedestrian traffic.

Elevators
Elevators are located throughout Xcel Energy Center which access all public areas of the arena. Should you need assistance in reaching your seat, please contact a Guest Service staff member.

Electrical Outlets
Various accessible seating locations are equipped with electrical outlets. To arrange for one of these locations, please contact the Xcel Energy Center Box Office.

Emergency Evacuation
Xcel Energy Center ushers have been trained in proper procedures for emergency preparedness. These employees will assist patrons with disabilities to defined areas for evacuation.

Hearing/Visual Impaired Seating
Hearing/visual impaired seating for Xcel Energy Center events are available through the Xcel Energy Center Box Office as well as through Ticketmaster. To request an ALS interpreter, contact the Xcel Energy Center Box Office a minimum of ten (10) business days prior to the date of event. For events with multiple show dates and times, one performance will be designated as the interpreted performance, however an ASL interpreter will not be provided unless specifically requested.

Hearing/visual impaired seating is reserved up to ten (10) business days prior to the date of the event or until sold out - whichever comes first. Reserved hearing/visual impaired seats are held within an acceptable distance of the stage/performance as required by ADA regulations.

Parking
Convenient accessible parking is available at the RiverCentre Parking Ramp, which is adjacent to Xcel Energy Center. Guests using the RiverCentre Ramp may access Xcel Energy Center via the skyway, which is connected to Xcel Energy Center. Another convenient option is the Kellogg Parking Ramp. Additional parking spots are available at surrounding ramps. Please visit Park Smart! for a map of all the options.

Restrooms
All restrooms within Xcel Energy Center are accessible. In addition, we have several single-user restrooms. These are located near section 107, 121, suite 58, C35 and 225 and are available for disabled guests with opposite gender aides/companions.

Service Animals
Trained service animals assisting guests with disabilities are permitted inside Xcel Energy Center. Service animals must remain on a leash or harness at all times and will rest in the seating area of the individual with a disability. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat. All other animals are prohibited.

Suite Level
The suite level and all suites are fully wheelchair accessible. If a guest utilizes a wheelchair and is attending an event at Xcel Energy Center, we are able to remove a chair to allow for viewing access on the balcony. Please contact our Suite Service Department in advance at 651-726-8300 to arrange.

Telephones
Courtesy telephones are located on various levels of Xcel Energy Center at the Guest Services desks. TDD/TTY phones are located at Gate 1 near the Xcel Energy Center Box Office as well as on the skyway level near The Legendary Roy Wilkins Auditorium Box Office.

Wheelchair Escorts
Wheelchair escorts are available for guests who require additional assistance to and from their seats. Our escort will meet the guest at the gate and assist them to his/her seat and will meet the guest at the end of the event to escort him/her to the nearest exit. Please be aware that our staff will not remain with you during the event, nor are they able to leave the wheelchair for the duration of the event. Escorts are available only to the edge of the Xcel Energy Center property and are not permitted to transport any further. Please contact a staff member at the gate for assistance or call the Guest Service team at 651-726-8200 to prearrange.

Wheelchair Storage
For guests wanting to transfer from their wheelchair, we are able to store your wheelchair at our Guest Service desk. Guest Service staff members are available to assist and return your chair at a prearranged time. Please contact a staff member at the gate for assistance or call the Guest Service team at 651-726-8200 to prearrange.