Xcel Energy Center meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests.
Accessible Ticket Policies: For each price range, 1% of the total number of seats offered for sale to go to the general public will be wheelchair accessible and 1% of the total number of seats offered for sale to the general public will be companion seating to the accessible seats.
Assisted Listening Devices (ALD): Headsets and receivers for the ADA approved Telex ALD system are available free of charge at the Guest Services Booth located at Section 104/105 and the Gate 5 VIP Concierge Desk. Either a driver’s license, credit card or check deposit is required to ensure return of equipment.
Accessible Drop-off: Accessible drop-off area is located at the Southeast entrance (Gate 1) of Xcel Energy Center on Kellogg Blvd.
Accessible Parking: Accessible parking is available at RiverCentre Parking Ramp, Kellogg Parking ramp and all other parking lots.
Accessible Seating: There are accessible and companion seats available in all price levels. Seating locations varies depending on particular events. Please indicate when buying tickets if you require accessible seating.
Elevators: Elevators are located throughout the arena for wheelchair access to all levels. Patrons with disabilities receive preferential access to elevators during all events held at the Xcel Energy Center.
Telephones: Accessible telephones are located on the various levels of Xcel Energy Center. TDD/TTY phones are located at Gate 3 on the 100 Level and in Touchstone Energy Place by the Box Office. A complimentary portable TDD/TTY phone is located at the VIP Concierge Desk at Gate 5 for The St. Paul Club and Executive Suite Levels.
Animals: Trained guide dogs or service animals assisting guests with disabilities are permitted inside the arena. All other animals are prohibited.
Emergency Evacuation Program: Designated Xcel Energy Center ushers have been trained in proper procedures for emergency preparedness. These designated employees will have primary duty of assisting patrons with disabilities to specific locations.
* All restrooms, drinking fountains, phones, ATM’s and counters are accessible to guests with disabilities.
